Chanel Assistant Boutique Director

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Serve as key partner to Boutique Director; develop and lead team in conjunction with Director and assume boutique oversight during Director's absence
• Successfully lead sales floor team by demonstrating superior service to every client and providing ongoing floor coverage and leadership
• Foster a positive, collaborative working environment that encourages diversity, mutual respect, and teamwork, free of discrimination and harassment
• Leverage product, service, and artistry fluency to coach and elevate team expertise, ensuring exceptional client experiences
• Allocate time strategically: approximately 60% on the sales floor and 40% on back-of-house operations, including inventory management and operational execution
• Manage stock replenishment, merchandising standards, and all sales floor operational requirements including areas of pride and store presentation
• Serve as operations lead for the MMS system, communicating inventory and supply needs to the Boutique Director, and overseeing receiving, checking, shipping, and damage procedures
• Establish and maintain an organized and controlled stock storage system in adherence to operational standards
• Enforce all Standard Operating Procedures and educate team members as needed to uphold boutique standards
• Build and maintain relationships with key corporate partners to support ongoing operational requirements
• Contribute to annual inventory reporting and reconciliation with store team partnership
• Assist Boutique Director in all event planning, coordination, orchestration, and execution
• Create and foster a culture of personalized client relationships and memorable in-store and after-sales experiences
• Uphold omni-channel mindset to ensure seamless client experience across in-store and online channels
• Co-own brand image, hygiene standards, and visual merchandising requirements and execution
• Attend seasonal education seminars and corporate meetings to remain current on product offerings and strategic initiatives

Qualifications

• High School diploma required; Bachelor's degree preferred
• 3+ years of related leadership or sales experience in a luxury retail environment and/or operational role preferred
• Strong organizational and communication skills
• Detail-oriented and operationally savvy
• Demonstrated ability to coach and lead teams effectively
• Capacity to handle multiple tasks concurrently and meet tight deadlines
• Flexible schedule with ability to work late evenings, weekends, and select holidays
• Ability to thrive in a collaborative retail environment
• Passion for building long-lasting client relationships
• Understanding of and demonstrated commitment to creating elevated in-store experiences
• Fearless curiosity with willingness to learn and develop others
• Passion for the House of Chanel, its heritage, product offerings, and commitment to social and cultural initiatives
• Desire to learn and grow professionally within the Chanel organization

Skills

Experience

3+ years of related leadership or sales experience in a luxury retail environment and/or operational role preferred. Experience in beauty, fragrance, or luxury goods retail is advantageous. Proven track record of successfully managing retail teams, driving sales performance, and maintaining elevated brand standards required.

Education

High School diploma required; Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 34.70 to USD 36 per hour.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; Family and caregiving benefits (parental leave, fertility support, Milk Stork, Care.com membership); Generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; Robust healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program; Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking; Bonus potential and variable compensation; Employee Resource Groups; Volunteer time and donation matching through Chanel Community; Career development programs including Imagine Chanel People, Heart of Leadership coaching, and Shape Your Career training.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.