Chanel Assistant Boutique Director

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Partner with the Boutique Director to develop and lead the team, and oversee the boutique in the Director’s absence.
• Lead the sales-floor team and support floor coverage by delivering superior service to every client.
• Foster a positive, diverse and respectful working environment that encourages collaboration and is free from discrimination and harassment.
• Coach and support the team using strong product, service and artistry expertise to elevate skills and deliver an exceptional client experience.
• Manage time, set priorities and delegate effectively in support of the Boutique Director; allocate 60% of time to the sales floor and 40% to back-of-house operations.
• Oversee all sales-floor operations, including stock and replenishment needs and areas of pride.
• Execute operational responsibilities to ensure effectiveness and efficiency.
• Lead operations for the MMS system; communicate inventory and supply needs to the Boutique Director; receive and check in inventory; and manage shipping, receiving and damages.
• Establish and maintain an organized, controlled stock-storage system.
• Oversee adherence to Standard Operating Procedures and educate the team as needed.
• Build relationships with corporate partners to secure ongoing operational support and address day-to-day needs.
• Support annual inventory reporting in partnership with the store team.
• Assist the Boutique Director with event planning, coordination and execution.
• Help create a service culture and provide every client with a distinctive, memorable in-store and after-sales experience at every point of sale.
• Foster relationship-building and personalized client experiences.
• Promote an omnichannel approach that creates a seamless experience between in-store and online.
• Share ownership of brand image, hygiene standards and visual merchandising requirements.
• Attend seasonal seminars hosted by Education Executives and corporate meetings.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign-language skills preferred but not required.
• Passion for CHANEL, its history and product offerings, and its commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Bachelor’s degree preferred; high school diploma required.
• 3+ years of related leadership sales experience in a luxury retail environment and/or an operational role preferred.
• Strong organizational and communication skills.
• Detail-oriented and operationally savvy.
• Ability to coach and lead.
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Flexible schedule with availability to work late nights, weekends and some holidays.
• In-store presence required to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.

Skills

Experience

3+ years of related leadership sales experience in a luxury retail environment and/or an operational role preferred.

Education

High school diploma required; bachelor’s degree preferred.

Compensation

The base compensation for this position ranges from USD 34.70 to USD 37 per hour.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a wellbeing fund; family and caregiving benefits, including parental leave, fertility support, Milk Stork and Care.com Membership; paid vacation, holidays, sick days and volunteer days; 401(k) and other incentives; medical, dental and vision coverage; MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, a Health Savings Account and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Benefits and perks are subject to eligibility.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.