Chanel Assistant Boutique Director, Fragrance & Beauty

About Chanel

Chanel is an independent French luxury maison renowned for its haute couture, ready-to-wear, accessories, fragrances and beauty lines. As a global retail employer, Chanel places a premium on craftsmanship, creative excellence and discreet, elevated client service across its boutiques and selective retail network.

Role & Responsibilities

• Partner with the Boutique Director to develop and lead the sales team, assuming full boutique oversight during the Director's absence
• Lead floor operations by demonstrating and providing superior service to every client, modeling excellence in client engagement and consultation
• Foster a positive, inclusive working environment that emphasizes diversity, mutual respect, collaboration, and freedom from discrimination
• Coach and support team members by leveraging fluency in product, service, and artistry to elevate their skills and expertise in delivering exceptional client experiences
• Allocate time strategically between sales floor (60%) and back-of-house operations (40%), managing priorities and delegating effectively
• Own all sales floor operations including stock management, restocking, visual presentation, and areas of pride; execute operational protocols to ensure effectiveness and efficiency
• Lead MMS system operations by communicating inventory and supply needs to the Boutique Director, managing receiving, check-ins, shipping, damage reports, and related inventory tasks
• Establish and maintain an organized, controlled stock storage system with clear protocols and accessibility
• Serve as the point person on Standard Operating Procedures, ensuring team compliance and educating staff as needed
• Build and maintain relationships with key corporate partners to support ongoing operational needs and day-to-day requirements
• Partner in annual inventory reporting and reconciliation with the store team
• Assist the Boutique Director with event planning, coordination, orchestration, and execution
• Cultivate a service culture that creates unique, memorable in-store and post-sale experiences for every client at every interaction
• Build lasting client relationships and personalize experiences to foster loyalty and engagement
• Maintain an omni-channel mindset to deliver seamless experiences across in-store and online touchpoints
• Co-own responsibility for brand image, hygiene standards, and visual merchandising excellence
• Attend seasonal seminars hosted by Education Executives and corporate meetings to stay current with product knowledge and company initiatives

Qualifications

• High school diploma required; Bachelor's degree preferred
• 3+ years of related leadership or sales experience in a luxury retail environment and/or operational role
• Strong organizational and communication skills
• Detail-oriented and operationally savvy
• Ability to coach and lead team members effectively
• Ability to handle multiple concurrent tasks and meet tight deadlines
• Flexible schedule with availability for late nights, weekends, and select holidays
• Ability to thrive in a collaborative team environment and work cohesively with others
• Demonstrated understanding of and passion for client experience excellence
• Knowledge of and passion for the Chanel brand, its heritage, product offerings, and commitment to social and cultural initiatives
• Curiosity and commitment to professional growth and development within Chanel

Skills

Experience

3+ years of related leadership sales experience in a luxury retail environment and/or operational role

Education

High school diploma required; Bachelor's degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 33.70 to USD 38 per hour.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, Milk Stork, Care.com membership); generous paid time off policies (vacation, holiday, sick, volunteer days); 401(k) and incentives; robust healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, accidental death & dismemberment, short and long-term disability, Health Advocate, international business travel accident & medical coverage, commuter transit & parking benefits

Culture

Chanel cultivates a culture of refinement, discretion and uncompromising quality; employees are expected to uphold the maison’s high standards in client service and presentation. The retail environment rewards commercial rigor, product expertise and a polished, team-oriented approach to boutique leadership.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.