Chanel Alterations Specialist

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Fit clients’ garments and perform alterations across a wide range of garment types.
• Organize and maintain client-owned pieces in line with CHANEL expectations.
• Offer clients styling and fitting advice.
• Maintain current knowledge of CHANEL-specific alteration techniques, including luxury garment fabrication and styling.
• Ensure sewing machines and other equipment are in proper working order.
• Build positive relationships across the boutique to foster trust and teamwork.
• Alter and repair client garments and other articles, including hemming, mending, lengthening, and taking in or letting out seams.
• Fit garments on clients to determine the required alterations.
• Construct garments and other articles to clients’ specifications and preferences.
• Label client garments and articles and record required alterations.
• Communicate with clients to establish their specifications, needs, and preferences.
• Use irons and pressing machines to remove creases from garments and other articles.
• Uphold production standards to deliver the CHANEL client experience.
• Maintain in-store presence to support boutique opening and closing, inventory receiving, and product shipping in support of sales and client service.

Qualifications

• Ability to thrive in a team environment and collaborate effectively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• At least 5 years of related alterations experience in a luxury retail environment preferred.
• Sound knowledge of various fabrics and sewing techniques.
• Ability to work under time constraints.
• Exceptional client service skills.
• Detail-oriented.
• Minimum high school diploma.
• Ability to lift 15 lb.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.

Skills

Experience

At least 5 years of related alterations experience in a luxury retail environment preferred.

Education

Minimum high school diploma.

Compensation

The base compensation for this position ranges from USD 28 to USD 41 per hour.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership; paid vacation, holidays, sick leave, and volunteer days; 401(k) and other incentives; medical, dental, vision, virtual care through MDLIVE, One Medical, health and dependent-care flexible spending accounts, a health savings account, and an Employee Assistance Program; life insurance, accidental death and dismemberment coverage, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Benefits and perks are subject to eligibility.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.