Chanel Aftersales Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 23, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Aftersales Specialist role at New Bond Street, London. Permanent, full-time position managing luxury repair services and client relationships.
Role & Responsibilities
- Engage with clients to understand repair requests, provide solutions, and maintain communication throughout the repair process
- Diagnose returned products and determine appropriate solutions including in-house repair, atelier referral, credit offers, or assessment of irreparability
- Perform express and minor technical repairs on leather goods and costume jewellery in accordance with Chanel repair standards
- Complete ACET administration accurately and ensure repairs are routed to appropriate workshops within company guidelines
- Manage spare-part orders and inventory for the boutique
- Build and maintain strong client relationships through prompt, appropriate responses and stakeholder communication
- Process client credit notes on POS and support administration to achieve company KPIs
- Deliver training to Fashion Advisors on ACET projects
- Conduct interim stocktakes, monthly and quarterly repair audits, and accurately receipt deliveries
- Develop and maintain expert product knowledge, sharing information with boutique team and Head Office departments
- Liaise with Department Supervisor, Operations Manager, and Aftersales Manager regarding client complaints
- Coordinate with Transport Department to ensure timely repair collection
- Maintain a collaborative, reliable, and flexible approach with colleagues
Qualifications
- Practical repair skills and ability to perform minor technical and express repairs
- Understanding of luxury leather goods, costume jewellery, and Ready-to-Wear garments
- Strong problem-solving skills and ability to assess individual client requests
- Excellent communication and listening skills
- Experience managing workflow and prioritising responsibilities
- Familiarity with ACET systems (beneficial)
- Attention to detail and organisational ability
Skills
Experience
Experience in luxury retail, aftersales, repair coordination, or artisanal craftsmanship is advantageous. Demonstrated ability to manage multiple client requests, prioritise workflow, and work collaboratively with specialist teams is essential.
Education
No specific formal education requirement stated; practical knowledge of luxury goods repair and retail operations valued.
Workplace
This position is based in London, England, UK.
Benefits
Private Medical Insurance covering pre-existing conditions with option to add family members; Online GP App with 24/7 appointments available within 24 hours; Cycle Scheme with tax-exempt bike and accessories; Pension and Life Assurance; Retail discounts across multiple retailers including supermarkets, gyms, and days out; Employee Assistance Programmes and support lines; Arts and Culture ticket discounts at major London attractions; Chanel product discounts and employee-only sales; Service Awards Programme offering Chanel products, retail vouchers, and additional holidays at service milestones.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Specialist», «Repair Coordinator», «Luxury Aftercare Advisor», «Product Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.