Chanel Customer Service Assistant
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 16, 2026
About Chanel
Chanel is a globally recognised French maison of haute couture, ready‑to‑wear, accessories, fragrance and beauty. Renowned for exacting standards of craftsmanship, timeless design and discretion, Chanel operates a network of boutiques and ateliers worldwide and offers employees exposure to luxury retail operations, artisanal manufacturing and high‑touch client service.
Chanel Customer Service internship in Paris; 6-month paid fashion retail support role beginning January 2023.
Role & Responsibilities
- Assist the Customer Service Manager with daily operations at a Chanel boutique
- Welcome local and international clientele, providing exceptional service during article deposits and collections
- Convert dissatisfied customers into loyal clients through strong interpersonal engagement
- Advise customers on proper care and maintenance procedures tailored to each product category
- Manage operational customer service functions including repair tracking, computerized repair documentation, workshop coordination, returned article inspection, correspondence drafting, and client communication
- Perform minor in-boutique repairs as needed
Qualifications
- Current student in higher education within commerce, management, or equivalent discipline
- First professional experience in retail operations, sales inventory management, or administrative coordination
- Proficiency in English language
- Competence with standard computer and office software applications
- Strong service orientation and commitment to customer excellence
Skills
Experience
First professional experience in retail, sales, inventory management, or customer-facing administrative roles. Demonstrated interest in fashion and the luxury retail sector.
Education
Pursuing or completed a higher education degree in commerce, business management, or related field.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Benefits
Structured onboarding programme including comprehensive training on Chanel's heritage and product portfolio; professional development in retail operations across European regional services; networking opportunities through exclusive Young Talent community events.
Culture
Chanel cultivates a culture of artisanal excellence, discretion and client‑centric service. Teams operate in a highly collaborative environment with a strong emphasis on professional presentation, attention to detail and continuous learning within the luxury sector.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Support Coordinator», «Client Services Associate», «Retail Service Assistant», «Customer Care Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.