Chanel After‑Sales Assistant (Intern)
Chanel Paris seeks an After‑Sales Assistant (Intern) for the Fashion boutique — January 2023 internship in Paris.
Overview
Chanel is a globally recognised French maison of haute couture, ready‑to‑wear, accessories, fragrance and beauty. Renowned for exacting standards of craftsmanship, timeless design and discretion, Chanel operates a network of boutiques and ateliers worldwide and offers employees exposure to luxury retail operations, artisanal manufacturing and high‑touch client service.
Role & Responsibilities
- Support the boutique after‑sales (Service Après‑Vente) workflow, including intake and tracking of repair, alteration and return requests.
- Communicate with clients regarding service timelines, status updates and resolutions while maintaining strict discretion and brand etiquette.
- Liaise with internal ateliers, external workshops and logistics to coordinate repairs and quality checks.
- Maintain and update client files and service records in the boutique CRM; ensure documentation is accurate and audit‑ready.
- Prepare administrative paperwork, export reports and follow up on open cases to ensure timely closure.
- Assist the boutique team with ad hoc client enquiries and post‑sale quality control inspections.
Qualifications
- Currently enrolled in a Bachelor's/Master's program in Business, Fashion Management, Hospitality or a related discipline (required for internship status).
- Fluent spoken and written French; professional working proficiency in English preferred.
- Strong client‑service orientation with discretion, diplomacy and polished interpersonal skills.
- Excellent organisational abilities, attention to detail and capacity to manage multiple service files simultaneously.
- Previous retail or customer service experience, ideally within luxury or premium brands, is a strong advantage.
Skills
Experience
Internship-level role for students or recent graduates; previous experience in retail, customer service or a luxury environment is preferred but not mandatory.
Education
Enrolled in a tertiary programme (Bachelor's or Master's) in Business, Fashion Management, Hospitality, Communications or related field; vocational diplomas accepted where applicable.
Workplace
The successful candidate will be located in Paris, Île-de-France, France. 3.336 luxury roles are listed in Paris on Cerulean, 108 posted in the last 48 hours. Across the Île-de-France region, Cerulean lists 3.748 open positions — 120 listed in the past two days. Cerulean currently advertises 4.302 open roles in France, including 148 added in the last 48 hours.
Culture
Chanel cultivates a culture of artisanal excellence, discretion and client‑centric service. Teams operate in a highly collaborative environment with a strong emphasis on professional presentation, attention to detail and continuous learning within the luxury sector.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.