Chanel Customer Service Assistant
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 16, 2026
About Chanel
Chanel is an iconic French luxury house celebrated for haute couture, ready‑to‑wear, leather goods and accessories. As an employer, Chanel is known for rigorous attention to craftsmanship, refined client service and a commitment to preserving artisanal savoir‑faire across its global boutiques.
Chanel seeks a Customer Service Assistant for a 6-month internship at its Cannes fashion boutique starting July 2023.
Role & Responsibilities
- Assist the Customer Service Manager with daily operations at a Chanel fashion boutique
- Welcome and greet local and international clients, providing exceptional service during article deposits and returns
- Convert dissatisfied clients into loyal customers through interpersonal excellence and problem resolution
- Advise clients on appropriate maintenance and care protocols tailored to each product type
- Manage SAV operations including computerized repair registration, tracking items sent to workshops, verifying returned articles, drafting correspondence, and coordinating telephone communications
- Perform minor repair work within the boutique as needed
Qualifications
- Currently enrolled in a higher education programme in commerce or management
- First experience in retail (sales, stock management) or operations management
- Fluent in English with strong command of computer systems and office tools
- Demonstrated dynamism and meticulous attention to detail
- Strong customer service orientation and interpersonal skills
Skills
Experience
First experience in retail, sales, or operations management preferred
Education
Currently pursuing higher education in commerce, management, or related field
Workplace
The role is situated in Cannes, Provence-Alpes-Côte d'Azur, France.
Benefits
Integration programme including training on the House's history and product knowledge; professional development through exposure to multiple European regional services; access to a Young Talents Community with networking opportunities
Culture
Chanel boutiques combine exacting standards of craftsmanship with attentive client service in an elegant retail environment. Teams operate with professionalism, discretion and a collective focus on preserving brand heritage while delivering personalised experiences to discerning clients.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Coordinator», «Client Support Associate», «Boutique Support Specialist», «Service Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.