Chanel After Sales Services Coordinator
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 15, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel After Sales Services Coordinator in Sydney – provide exceptional customer support and service coordination for luxury clientele.
Role & Responsibilities
- Manage and respond to client inquiries regarding after-sales services and product support
- Coordinate service requests and warranty claims with appropriate departments
- Maintain detailed records of customer interactions and service history
- Facilitate communication between clients and internal service teams
- Ensure timely resolution of client concerns and escalate complex issues as needed
- Support the maintenance of client satisfaction and retention through personalized service
- Liaise with retail and distribution partners on service-related matters
Qualifications
- Proven experience in customer service or client relations within luxury retail or hospitality
- Strong organizational and time-management skills
- Excellent written and verbal communication abilities
- Proficiency in CRM systems and standard office software
- Ability to work collaboratively within a team environment
- Attention to detail and commitment to service excellence
Skills
Experience
2–4 years of experience in customer service, client relations, or similar support roles, ideally within the luxury goods, fashion, or hospitality sectors.
Education
Secondary education (high school) or equivalent; additional qualifications in hospitality, business administration, or customer service are advantageous.
Workplace
The role is situated in Sydney, New South Wales, Australia.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Coordinator», «Customer Care Specialist», «Service Support Coordinator», «Client Relations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.