Chanel After-Sales Service Assistant
- Location
- ZurichZurichSwitzerland
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 26, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel After-Sales Service Assistant in Zurich, Switzerland. Support clients with service requests, repairs, and maintenance.
Role & Responsibilities
- Process and manage after-sales service requests from clients
- Coordinate with technical and repair departments to schedule maintenance and repairs
- Communicate with clients regarding service status, timelines, and outcomes
- Maintain detailed records of all service interactions and client feedback
- Resolve client concerns and escalate complex issues appropriately
- Ensure adherence to Chanel's service standards and quality expectations
Qualifications
- Customer-facing experience in a luxury or service-oriented environment
- Strong organizational and multitasking abilities
- Excellent communication skills in English and German (or French)
- Proficiency with customer relationship management (CRM) systems
- Problem-solving mindset with commitment to client satisfaction
Skills
Experience
Previous experience in customer service, after-sales support, or a related client-facing role within the luxury goods or hospitality sectors is preferred.
Education
Secondary education required; further qualifications in customer service, hospitality, or business administration are advantageous.
Workplace
This position is based in Zurich, Zurich, Switzerland.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Support Specialist», «Customer Service Associate», «Service Support Technician», «Client Relations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.