Chanel After Sales Coordinator

About Chanel

Chanel is a privately held global luxury fashion house known for haute couture, ready-to-wear, leather goods and accessories. The brand maintains an exacting standard of craftsmanship and client service across an international network of boutiques and ateliers.

Role & Responsibilities

• Manage day-to-day after‑sales operations for the Westfield UTC boutique, including repairs, alterations and servicing requests.
• Serve as the primary contact for clients on repair status, timelines and service quotations, ensuring timely, personalized communication.
• Coordinate logistics between boutique, in‑house ateliers, external workshops and shipping providers to track work-in-progress and returns.
• Record and maintain accurate client and case records in CRM/POS systems; monitor SLAs and escalate complex or high-value cases to regional teams.
• Inspect incoming and completed items for quality control and compliance with Chanel standards; authorize or recommend remedial action where necessary.
• Process service-related transactions, refunds or credits in accordance with company policy and local regulations.
• Collaborate with store management, sales advisors and regional after‑sales teams to identify recurring issues and propose process improvements.

Qualifications

• Proven experience in after‑sales, client service or repairs coordination within luxury retail or premium goods (recommended 2+ years).
• Strong verbal and written communication skills with a client‑facing mindset and discretion handling high‑value clientele.
• Demonstrated organizational ability to manage multiple active cases, prioritize tasks and meet deadlines.
• Familiarity with quality control procedures for leather goods, fine garments or accessories preferred.
• Ability to liaise with external vendors and internal ateliers, and to work collaboratively with boutique teams.
• Legal eligibility to work in the United States and flexibility to work retail hours including weekends.

Skills

Experience

Typically 2+ years of after‑sales, client service or operations experience within luxury retail or a premium goods environment; hands‑on exposure to repairs, alterations or workshop coordination is highly valued.

Education

High school diploma or equivalent required; bachelor's degree in business, hospitality, communications or related field preferred.

Workplace

Culture

Chanel emphasises meticulous craftsmanship, refined client service and discretion across its retail estate. Boutique teams operate in a collaborative, client-centric environment where attention to detail and respect for heritage drive daily operations and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.