Chanel After-Sales Coordinator
- Location
- Beverly HillsCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 8, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel After-Sales Coordinator job in Beverly Hills. Support luxury client services at the iconic Rodeo Drive boutique.
Role & Responsibilities
- Manage after-sales inquiries and coordinate client services across multiple channels
- Process warranty claims and service requests with precision and attention to detail
- Liaise between clients and internal repair and restoration teams
- Maintain comprehensive records of all service interactions and client preferences
- Ensure timely follow-up and resolution of all post-purchase client concerns
- Support the boutique team with administrative and operational tasks related to client services
Qualifications
- Demonstrated experience in luxury customer service or after-sales operations
- Exceptional communication and organizational skills
- Fluency in English; additional languages preferred
- Knowledge of luxury goods care and maintenance standards
- Ability to manage multiple priorities in a fast-paced environment
Skills
Experience
Minimum 2–3 years of experience in a customer-facing or client services role, ideally within luxury retail or hospitality sectors.
Education
High school diploma or equivalent; Bachelor's degree in Business Administration, Communications, or related field preferred.
Workplace
The role is situated in Beverly Hills, California, USA — conveniently close to Los Angeles.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Coordinator», «Post-Sale Support Specialist», «Customer Care Coordinator», «Service Liaison Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.