Chanel Administrative Coordinator, Jewelry Customer Service
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Aug 5, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks an Administrative Coordinator for Jewelry Customer Service in Paris. Permanent role managing administrative support for after-sales services.
Role & Responsibilities
- Manage administrative tasks and scheduling for the jewelry customer service department
- Process and coordinate after-sales service requests and warranty claims
- Maintain accurate records and documentation for customer interactions and service history
- Support the coordination of repairs, maintenance, and restoration of jewelry items
- Liaise between customers and technical teams to ensure service delivery
- Handle correspondence and customer inquiries related to jewelry care and service
- Organize and maintain inventory of service materials and documentation
Qualifications
- Proven experience in administrative coordination or customer service
- Strong organizational and multitasking capabilities
- Excellent written and verbal communication skills in French and English
- Proficiency with office management systems and databases
- Ability to manage sensitive customer information with discretion
Skills
Experience
Administrative or customer service experience in luxury retail or jewelry sector preferred
Education
Baccalauréat or equivalent; administrative or secretarial qualification preferred
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Administrator», «Jewelry Service Coordinator», «Administrative Assistant, After-Sales Service», «Service Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.