Chanel Account Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- May 20, 2026
About Chanel
Chanel is an independent haute couture and luxury goods house renowned for its fashion, leather goods, fragrances and beauty, and high-jewellery creations. As an employer, Chanel combines a heritage-led artisanal approach with rigorous commercial standards and global retail operations, offering roles that demand impeccable client service and brand stewardship across channels including travel retail and boutiques.
Chanel Account Manager role at Stansted Airport. Lead fragrance & beauty counter with team management, client loyalty, and retail excellence.
Role & Responsibilities
- Lead and inspire a dynamic team, fostering collaboration, diversity, and empowerment to deliver exceptional client experiences
- Oversee onboarding, continuous training, and performance development to ensure strong product knowledge, service excellence, and operational compliance
- Set and review individual and team goals, provide regular performance feedback, and support career advancement pathways
- Manage full recruitment cycle in partnership with the Talent Acquisition team
- Contribute to business planning, forecasting, promotional strategies, and category development
- Monitor and analyse key performance indicators to drive strategic actions and improve commercial performance
- Lead client recruitment and clienteling initiatives to deepen customer relationships and build brand loyalty
- Collaborate with the Retail Development Manager to assess counter performance, share insights, and develop growth strategies
- Establish strong partnerships with retailer teams to support cross-functional collaboration and shared business objectives
- Oversee day-to-day retail operations, including scheduling, stock monitoring, and accurate reporting aligned with retailer systems
- Ensure flawless execution of brand activations, events, and in-store campaigns
- Maintain brand standards for grooming, presentation, and environment
- Deliver elevated client service by leading with authenticity, empathy, and deep product expertise
- Champion Chanel's signature service approach to ensure all client interactions are immersive and memorable
Qualifications
- Proven leadership experience in luxury or premium retail, ideally in beauty or fragrance
- Demonstrated ability to coach and develop diverse teams while fostering a collaborative culture
- Strong commercial awareness and strategic thinking capabilities
- Solution-focused approach with thriving ability in fast-paced, evolving environments
- Deep passion for creating memorable, client-centric experiences
Skills
Experience
Proven leadership experience in a luxury or premium retail environment, preferably within beauty or fragrance sectors. Track record of successfully building and developing high-performing retail teams, with demonstrated commercial acumen and ability to drive business growth through strategic initiatives and client engagement.
Education
Not specified; commensurate with luxury retail management experience
Workplace
The role is situated in Stansted, Essex, UK — conveniently close to London.
Benefits
Private Medical Insurance covering pre-existing conditions with option to add family members, 24/7 Online GP App access, Cycle Scheme for tax-exempt bike purchases, Pension, Life Assurance, Retail Discounts across major retailers including supermarkets and gyms, Employee Assistance Programmes and Mental Health Support Lines, Arts & Culture Ticket Discounts for London attractions, Chanel Product Discounts, Employee-Only Sales, and Service Awards Programme offering Chanel products, retail vouchers, and additional holidays at tenure milestones
Culture
Chanel cultivates a disciplined yet creative workplace where craftsmanship and meticulous client service are paramount. The environment is high-expectation and collaborative, with an emphasis on personal development, brand stewardship and delivering an elevated luxury experience across all customer touchpoints.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Counter Manager», «Retail Operations Manager», «Beauty Counter Lead», «Fragrance Account Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.