Chanel Account Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 10, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Account Manager position at John Lewis Oxford Street, leading Fragrance & Beauty team in London. Permanent, full-time retail leadership role.
Role & Responsibilities
- Lead, inspire, and develop a high-performing retail team with emphasis on collaboration, diversity, and empowerment
- Oversee day-to-day retail operations including rota management, stock monitoring, and accurate reporting aligned with retailer systems
- Conduct onboarding and continuous training programs to ensure strong product knowledge, service excellence, and operational compliance
- Set and review individual and team goals, provide regular performance feedback, and support career development planning
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance
- Contribute to business planning including forecasting, promotional strategies, and category development
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive loyalty
- Collaborate with the Retail Development Manager to review counter performance and develop growth strategies
- Build strong partnerships with retailer teams and support cross-functional collaboration on shared business objectives
- Ensure flawless execution of brand activations, events, and in-store campaigns
- Uphold brand standards for grooming, presentation, and environment
- Champion the brand's signature service approach by leading with authenticity, empathy, and deep product expertise
- Partner with Talent Acquisition on the full recruitment cycle
Qualifications
- Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance
- Demonstrated ability to coach and develop a diverse team whilst fostering a culture of collaboration
- Strategic thinking with strong commercial awareness and decision-making capabilities
- Passion for creating memorable, client-centric experiences
- Solution-focused approach and ability to thrive in a fast-paced, evolving environment
Skills
Experience
Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance. Experience managing retail teams, driving sales performance, and delivering client-centric service in a high-end setting is essential.
Education
Not specified
Workplace
This position is based in London, England, UK.
Benefits
Private Medical Insurance covering pre-existing medical conditions with ability to add family members, 24/7 Online GP App with appointments available within 24 hours, Cycle Scheme participation for tax-exempt bikes and accessories, Pension, Life Assurance, Retail Discounts across multiple retailers including supermarkets and gyms, Employee Assistance Programmes and support lines, Arts & Culture ticket discounts across major London attractions, Chanel product discounts, Employee-only sales, Service Awards Programme offering Chanel products, retail vouchers, and additional holidays at service milestones.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fragrance & Beauty Counter Manager», «Retail Operations Manager», «Beauty Department Manager», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.