Chanel Account Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Aug 14, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL Account Manager role at John Lewis Stratford, London. Lead a luxury beauty and fragrance team in a permanent, full-time position.
Role & Responsibilities
- Inspire, develop, and manage a high-performing retail team, fostering collaboration, diversity, and empowerment across the counter
- Lead onboarding and continuous training, ensuring strong product knowledge, service excellence, operational compliance, and effective employee relations support
- Set and review individual and team goals, provide regular performance feedback, and support career development initiatives
- Manage full recruitment cycle in partnership with the Talent Acquisition team
- Contribute to business planning, including forecasting, promotional strategies, and category development
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive loyalty
- Collaborate with the Retail Development Manager to review counter performance and develop growth strategies
- Build strong partnerships with retailer teams to support cross-functional collaboration and shared business objectives
- Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems
- Ensure flawless execution of brand activations, events, and in-store campaigns
- Uphold brand standards for grooming, presentation, and environment throughout the counter
- Lead by example in client service excellence, championing CHANEL's signature service approach and ensuring all interactions are elevated and immersive
Qualifications
- Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance
- Demonstrated ability to coach and develop a diverse team while fostering a collaborative culture
- Passion for creating memorable, client-centric experiences
- Strategic thinking with strong commercial awareness and decision-making capabilities
- Solution-focused approach with ability to thrive in fast-paced, evolving environments
Skills
Experience
Proven track record of leading high-performing teams in a luxury or premium retail setting, with demonstrated expertise in beauty, fragrance, or similar prestigious retail environments. Experience in managing counter operations, driving commercial performance, and developing team members is essential.
Education
Not specified; however, educational background in retail management, business, or related disciplines is typically expected for this leadership role.
Workplace
This position is based in London, England, UK.
Benefits
Private Medical Insurance covering pre-existing medical conditions with option to add family members, Online GP App with 24/7 appointments available within 24 hours, Cycle Scheme participation for tax-exempt bike and/or accessories, Pension, Life Assurance, Retail Discounts across multiple retailers including supermarkets and gyms, Employee Assistance Programmes and support lines, Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales, Service Awards Programme offering CHANEL Products, Retail Vouchers, and Additional Holidays across milestones.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Counter Manager», «Beauty Advisor Manager», «Fragrance Manager», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.