Chanel Account Manager
- Seniority
- Mid-Level
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Chanel
Chanel is an independent French luxury house celebrated for haute couture, ready-to-wear, leather goods, accessories, fragrances and beauty. The brand operates a global retail network and partners with select department stores and specialty retailers, maintaining exacting standards of craftsmanship, client service and brand presentation.
Chanel seeks an Account Manager for the John Lewis White City concession in London. Lead the John Lewis partnership and drive luxury retail performance.
Role & Responsibilities
- Act as the primary Chanel commercial lead for the John Lewis White City account, owning the relationship with store leadership and concession teams.
- Drive sales and margin performance through targeted merchandising, KPI tracking and commercial initiatives aligned with Chanel objectives.
- Ensure impeccable in-store brand presentation and compliance with Chanel visual merchandising and client experience standards.
- Develop and execute joint promotional calendars, product launches and client events in partnership with John Lewis stakeholders.
- Coach and support concession staff on product knowledge, clienteling techniques and selling standards to maximise conversion and AUR.
- Manage stock flow, replenishment and allocation with internal planning and logistics teams to prevent out-of-stock and optimise sell-through.
- Provide regular sales analysis and reporting, translating data into actionable recommendations and forecasts for the account.
- Escalate and resolve operational issues swiftly, liaising with cross-functional teams (merchandising, distribution, CRM) to maintain service levels.
Qualifications
- Proven experience managing a wholesale or department-store account for a luxury or premium fashion brand.
- Strong commercial acumen with a track record of hitting sales and margin targets in a retail partnership environment.
- Excellent interpersonal and stakeholder-management skills; ability to influence retail partners and internal teams.
- Demonstrable knowledge of luxury visual merchandising and clienteling best practices.
- Ability to analyse sales data and produce concise, actionable reports.
- Flexible, organised and able to work on-site at the John Lewis White City concession as required.
Skills
Experience
Mid-level professional with approximately 3+ years of experience in luxury retail account management, wholesale partnerships or concession management, ideally within a department-store environment.
Education
Bachelor's degree or equivalent experience in business, retail management, fashion or a related discipline preferred.
Workplace
This position is based in London, England, UK.
Culture
Chanel cultivates a culture of excellence, discretion and meticulous attention to detail, emphasising craftsmanship and elevated client service. The retail teams operate in a collaborative, high-performance environment where professional development and brand stewardship are priorities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Wholesale Account Manager», «Concession Account Manager», «Retail Account Executive», «Key Account Manager — Department Stores», «Retail Partnership Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.