- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL is hiring a permanent Account Manager for its Fragrance & Beauty counter at John Lewis Leicester, working 37.5 hours per week across any five days in seven. The role leads and develops the team, manages counter operations and commercial performance, builds client relationships, and upholds CHANEL’s service and brand standards.
Role & Responsibilities
- Lead, develop, and manage a high-performing team, fostering collaboration, diversity, and empowerment.
- Lead team onboarding and continuous training, ensuring product knowledge, service excellence, and operational compliance, and supporting employee relations.
- Set and review individual and team goals, provide regular performance feedback, and support career development plans.
- Partner with Talent Acquisition to manage the full recruitment cycle.
- Contribute to business planning, including forecasting, promotional strategies, and category development.
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance.
- Recruit new clients and support clienteling initiatives to deepen relationships and strengthen loyalty.
- Work with the Retail Development Manager to review counter performance, share insights, and develop growth strategies.
- Build partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives.
- Oversee daily retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems.
- Ensure the effective execution of brand activations, events, and in-store campaigns.
- Maintain brand standards for grooming, presentation, and the retail environment.
- Set expectations for excellent client service through authentic, empathetic leadership and deep product expertise.
- Champion the brand’s signature service approach and ensure client interactions are elevated and immersive.
- Build lasting client relationships and nurture a culture that celebrates achievement and continuous learning.
- Drive commercial results and take ownership of the business.
- Invest time in coaching, mentoring, and team development.
- Contribute to ongoing, company-wide sustainability action across restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting women’s autonomy.
Qualifications
- Proven leadership experience in a luxury or premium retail environment, ideally in beauty or fragrance.
- Ability to coach and develop a diverse team while fostering collaboration.
- Passion for creating memorable, client-centric experiences.
- Strategic thinking, strong commercial awareness, and sound decision-making.
- A solution-focused approach and ability to thrive in a fast-paced, evolving environment.
Skills
Workplace
The successful candidate will be located in Leicester, England, UK.
Explore jobs in England or in the UK.
Benefits
Private Medical Insurance covering pre-existing conditions, with the option to add family members; 24/7 online GP appointments available within 24 hours; Cycle Scheme; pension; life assurance; retail discounts; employee assistance programmes and support lines; arts and culture ticket discounts at major London attractions; CHANEL product discounts and employee-only sales; service awards offering CHANEL products, retail vouchers, and additional holidays at milestones. Benefits are eligibility-dependent and subject to change.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.