- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 14, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL seeks an Account Manager for its Fragrance & Beauty counter at Boots Guildford, on a permanent, full-time contract of 37.5 hours per week, working any five days in seven. The role leads the team and counter operations, develops commercial performance and client relationships, and upholds CHANEL’s service and brand standards.
Role & Responsibilities
- Lead, inspire, develop and manage a high-performing team, fostering collaboration, diversity and empowerment.
- Lead team onboarding and continuous training in product knowledge, service excellence and operational compliance; support employee relations.
- Set and review individual and team goals, provide regular performance feedback, and support career development plans.
- Partner with Talent Acquisition to manage the full recruitment cycle.
- Contribute to business planning, including forecasting, promotional strategies and category development.
- Monitor and analyse business KPIs to inform strategic action and improve commercial performance.
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive loyalty.
- Work regularly with the Retail Development Manager to review counter performance, share insights and develop growth strategies.
- Build partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives.
- Oversee daily retail operations, including rota management, stock monitoring and accurate reporting aligned with retailer systems.
- Ensure flawless execution of brand activations, events and in-store campaigns.
- Maintain brand standards for grooming, presentation and the retail environment.
- Set expectations for exceptional client service through authentic, empathetic leadership and deep product expertise.
- Champion the brand’s signature service approach to ensure client interactions are elevated and immersive.
- Create memorable, lasting client relationships.
- Build and nurture a culture that celebrates achievement and supports continuous learning.
- Drive commercial results and take ownership of the business.
- Invest time in coaching, mentoring and team development.
- Contribute to ongoing, company-wide sustainability efforts across the areas of restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting women’s autonomy.
Qualifications
- Proven leadership experience in a luxury or premium retail environment, ideally in beauty or fragrance.
- Ability to coach and develop a diverse team while fostering collaboration.
- Passion for creating memorable, client-centric experiences.
- Strategic thinking, strong commercial awareness and decision-making capabilities.
- Solution-focused approach and ability to thrive in a fast-paced, evolving environment.
Skills
Experience
Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.
Workplace
The successful candidate will be located in Guildford, England, UK, with easy access to London.
Explore jobs in England or in the UK.
Benefits
Eligibility-dependent benefits, subject to change, include private medical insurance covering pre-existing conditions with the option to add family members; an online GP app with 24/7 appointments available within 24 hours; cycle scheme; pension; life assurance; retail discounts; employee assistance programmes and other support lines; arts and culture ticket discounts; CHANEL product discounts and employee-only sales; and a recognition programme offering CHANEL products, retail vouchers and additional holidays at service milestones.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Account Manager», «Counter Manager», «Beauty Account Manager», «Retail Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.