Chanel Account Manager (Fixed Term) - Harvey Nichols Edinburgh

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Posted Mar 16, 2026

Chanel — Fixed Term Account Manager at Harvey Nichols Edinburgh. Manage the Chanel concession, drive sales and lead client service in Edinburgh.

Overview

Chanel is an independent, privately owned French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, the brand emphasizes artisanal craftsmanship, rigorous standards of service and a culture that blends creative excellence with commercial discipline across global retail and wholesale operations.

Role & Responsibilities

  • Manage the Chanel concession at Harvey Nichols Edinburgh on a fixed-term basis, ensuring compliance with brand standards and retailer agreements.
  • Drive sales and sell-out performance by implementing seasonal merchandising, promotional activity and targeted clienteling strategies.
  • Develop and maintain strong commercial relationships with Harvey Nichols stakeholders, coordinating stock allocation, replenishment and inventory reconciliations.
  • Coach, orient and monitor concession staff (brand ambassadors and temporary hires) to deliver exemplary client service and meet KPI targets.
  • Prepare regular commercial and operational reports (sell-through, stock position, KPI analysis) and communicate performance insights to regional management.
  • Ensure adherence to Chanel visual merchandising guidelines, planograms and loss-prevention procedures.

Qualifications

  • Proven experience managing a luxury brand concession or department-store account, preferably within premium fashion, beauty or accessories.
  • Demonstrable track record of meeting sales targets and driving commercial growth in a retail or wholesale environment.
  • Strong stakeholder-management skills with experience liaising with department-store buyers and operations teams.
  • Ability to coach and motivate front-line retail teams to deliver high-touch client experiences.
  • Right to work in the UK (employment eligibility for the contract period).

Skills

Clienteling and luxury customer service Retail KPI analysis and sales forecasting Merchandising and planogram execution Inventory control and stock reconciliation Team coaching and performance management Strong organisational and communication skills Advanced MS Excel (reporting and basic analysis)

Experience

Typically 3+ years in luxury retail, concession management or account management within a department-store environment; experience working with premium fashion or beauty brands and delivering against commercial targets is essential.

Education

Secondary education required; higher education in business, retail management, fashion or a related discipline preferred but equivalent practical experience will be considered.

Workplace

The successful candidate will be located in Edinburgh, Scotland, UK. 8 luxury roles are listed in Edinburgh on Cerulean. Across the Scotland region, Cerulean lists 9 open positions. Cerulean currently advertises 571 open roles in UK, including 16 added in the last 48 hours.

Culture

Chanel cultivates a workplace grounded in heritage, creative rigour and meticulous attention to client experience. Employees operate within a professional, detail-oriented environment where craftsmanship, discretion and elevated service are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.