Chanel Account Manager (Fixed Term) - Harrods Knightsbridge
About Chanel
Chanel is an iconic French luxury house renowned for its craftsmanship, timeless design, and rigorous standards of quality. As part of a global heritage Maison, the brand combines creative excellence with a commercial organisation that partners closely with premium retailers and flagship locations worldwide.
Chanel — Fixed Term Account Manager at Harrods Knightsbridge, London. Contract role managing concession performance, client events and merchandising.
Role & Responsibilities
- Act as the principal liaison between Chanel and the Harrods Knightsbridge concessions, ensuring alignment on commercial strategy, merchandising and client experience.
- Drive sales performance by setting and monitoring monthly targets, executing sell-through initiatives, and analysing store-level KPIs to recommend corrective actions.
- Owning inventory management and replenishment processes to optimise in-store assortment and avoid stock-outs or overstock situations.
- Implement brand visual merchandising and display standards in collaboration with store teams and visual merchandisers to maintain Chanel presentation guidelines.
- Coordinate and oversee client events, trunk shows and private appointments at Harrods to cultivate high-value relationships and increase client acquisition.
- Deliver training and coaching to in-store staff on product knowledge, clienteling techniques and service protocols to elevate conversion and average transaction value.
- Prepare regular commercial reports and forecasting updates for regional management; escalate risks and propose mitigation plans.
- Manage administrative tasks related to concession operations, including order follow-up, invoicing coordination and compliance with contractual obligations.
Qualifications
- Proven track record in account management or concession management for a luxury fashion or accessories brand.
- Demonstrable experience working with premium department stores or multi-brand retailers; knowledge of Harrods operations advantageous.
- Strong commercial acumen with the ability to interpret sales data and translate insight into tactical plans.
- Excellent interpersonal and negotiation skills, with a polished customer-facing demeanour appropriate for high-net-worth clientele.
- Flexibility to work retail hours, including weekends and evenings as required for events and peak trading periods.
- Right to work in the UK for the duration of the fixed-term contract.
Skills
Experience
Typically 3+ years of progressively responsible experience in luxury retail account or concession management, preferably with exposure to department store partnerships and high-value client engagement.
Education
Bachelor's degree or equivalent qualification in business, fashion, retail management or a related discipline preferred.
Workplace
The role is situated in London, England, UK.
Culture
Chanel fosters a culture steeped in artisanal excellence and creative rigor, where attention to detail and impeccable client service are paramount. The work environment blends a strong heritage ethos with a modern, international commercial mindset, encouraging professional development and collaborative teamwork across functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Account Manager», «Department Store Account Manager», «Key Account Manager — Luxury Retail», «Client Relations Manager — Wholesale», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.