Chanel Account Manager (Fixed Term)
About Chanel
Chanel is an independent French luxury maison renowned for haute couture, ready-to-wear, accessories and beauty. The house is recognised for exacting standards of craftsmanship, timeless design and a discreet, highly curated retail presence; as an employer it emphasises product knowledge, brand stewardship and a commitment to service excellence across its global network.
Chanel seeks a Fixed Term Account Manager for Boots in Chichester, UK — contract role overseeing the Chanel account and driving retail performance.
Role & Responsibilities
- Own day-to-day management of the Chanel account at Boots Chichester, ensuring brand standards and promotional activity are executed flawlessly.
- Drive sales performance and deliver against KPIs through bespoke selling, clienteling and targeted merchandising.
- Plan and implement visual merchandising and product resets in line with Chanel retail guidelines and Boots calendar.
- Develop and deliver frontline training for Boots staff on product knowledge, selling techniques and client experience.
- Manage inventory, replenishment and stock integrity; liaise with supply chain and distribution to avoid stockouts and overstock.
- Monitor trading performance and produce regular sales and store activity reports for regional management.
- Coordinate in-store promotional events, sampling and launches, ensuring compliance with brand and retailer policies.
- Act as primary Chanel liaison with Boots store management and regional retail teams to resolve operational issues and escalate where necessary.
Qualifications
- Proven track record in retail account management or store management within beauty or luxury goods.
- Strong commercial acumen with demonstrable experience meeting or exceeding sales targets and KPIs.
- Excellent interpersonal and coaching skills, with experience training or leading frontline retail teams.
- Highly organised with experience in inventory control, merchandising and promotional execution.
- Right to work in the UK and flexibility to work retail hours, including weekends and peak promotional periods.
Skills
Experience
Typically 3+ years' experience in retail or beauty account management, or equivalent experience running a branded concession within a national retailer; experience working with major pharmacy or department store partners (e.g. Boots) is advantageous.
Education
A-levels or equivalent; bachelor's degree in Business, Marketing or a related discipline preferred but not mandatory where demonstrable retail experience exists.
Workplace
The role is situated in Chichester, England, UK — conveniently close to London.
Culture
The workplace culture values meticulous attention to detail, product expertise and a refined approach to client service. Employees are expected to embody Chanel's standards of discretion, luxury presentation and collaborative professionalism while working closely with retail partners.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Account Manager», «Key Account Manager — Retail», «Retail Partnerships Manager», «Boutique Account Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.