Chandon Food & Beverage Operations Manager

About Chandon

CHANDON, a distinguished member of the LVMH ecosystem, is renowned for its pioneering spirit in the sparkling wine industry. As part of the world's largest luxury conglomerate, LVMH, CHANDON benefits from a rich heritage of innovation and excellence. With a presence on four continents and a commitment to crafting exceptional sparkling wines, CHANDON offers a dynamic and inclusive work environment where employees are empowered to contribute to the Maison's ambitious growth and development.

Role & Responsibilities

• Lead and mentor the Food & Beverage team by attracting, recruiting, training, and appraising talented personnel across all service levels
• Facilitate and actively participate in comprehensive training sessions covering wine and food knowledge, sales excellence, service excellence, and safety and security protocols
• Ensure delivery of ISO standards and service quality benchmarks, including sequence of service, equipment maintenance, par levels, product presentation, and ongoing training
• Develop and implement annual team and individual training targets, KPIs, policies, and procedures for new and existing team members
• Coach staff on customer service standards, sales techniques, efficient teamwork, and brand culture
• Foster two-way communication and create an ownership environment with emphasis on motivation and team cohesion
• Develop and publish weekly schedules for direct reports and ensure clear communication of policy changes, events, and daily functions
• Attend and conduct Brand Home Leadership meetings to remain informed on goals, new releases, programs, and educational materials
• Manage all day-to-day hospitality and experience operations within budgeted guidelines and to the highest standards
• Ensure the Chandon brand is properly communicated through each guest interaction by maintaining staff professionalism and messaging consistency
• Monitor daily bookings and ensure assigned tables are prepared prior to guest arrival
• Provide personalized services to special guests, including elderly visitors, children, people with disabilities, and VIPs
• Coordinate communication between guests and staff, actively resolving customer concerns and complaints
• Analyze customer feedback from post-reservation surveys and social media reviews to identify improvement opportunities
• Design exceptional Chandon Experience menus and seasonal offerings, manage procurement, and implement continuous improvements
• Oversee all Exclusive and Private Event Experiences based on BEO specifications and coordinate with Event Planning and culinary teams
• Ensure all food and beverage event equipment is maintained in proper operational condition and cleaned regularly
• Manage direct staffing requirements for events, assign work, and establish performance and development goals
• Develop annual budget goals for wine and food experiences and visitor traffic
• Successfully meet monthly revenue and wine club acquisition goals through strategic management of daily experiences
• Manage reservation systems to maximize efficiency and revenue potential
• Control expenses in line with budgets and sales goals; manage labor costs through effective scheduling
• Drive upsell initiatives for Experience upgrades, wine and food add-ons, and retail sales
• Manage point-of-sale systems with accuracy for daily opening and closing procedures
• Ensure all credit and financial transactions are handled securely and professionally
• Establish cost of goods sold (COGS) for new experiences and menu items

Qualifications

• Minimum 5 years of supervisory or management experience in a hotel, restaurant, or comparable hospitality environment
• Proven track record as a Front Office Manager, Guest Relations Manager, Restaurant Manager, or similar supervisory role
• Experience mentoring large, diverse staff with varied levels of experience and maturity
• Strong understanding of consumer trends and behaviors
• Demonstrated ability to build high-performing teams and motivate staff to excellence
• Exceptional problem-solving and multitasking skills in fast-paced environments
• Leadership capability with vision setting, priority management, and ability to navigate ambiguity
• Proficiency in English; knowledge of additional languages preferred
• Availability to work evenings, weekends, and holidays as required

Skills

Experience

Minimum 5 years of supervisory or management experience in hospitality, hotel, or restaurant settings. Proven expertise in mentoring large teams, managing front-office or guest relations functions, and driving operational excellence in high-volume service environments. Demonstrated success in revenue management, wine club acquisition, and creating exceptional guest experiences.

Education

Undergraduate degree in Hospitality Management, Tourism, Business Administration, or a related field is strongly preferred. Equivalent professional experience in hospitality management may substitute for formal education.

Workplace

Culture

CHANDON's culture is characterized by a maverick spirit, encouraging empowerment and autonomy. The company values diversity and inclusion, fostering a caring environment where all employees can reach their full potential. Collaboration, courage, and inspiration are at the core of CHANDON's values, creating a dynamic and supportive workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.