Chandon Food & Beverage Operations Manager

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Location
YountvilleCaliforniaUSA
Employment
Full-Time
Seniority
Manager
Posted
Mar 29, 2026

About Chandon

Chandon is a premium sparkling wine house with roots in French winemaking and a strong Californian identity. The brand operates as part of the LVMH portfolio and is known for combining rigorous winemaking craft with hospitality-led visitor experiences. As an employer, Chandon emphasizes training, product knowledge and a guest-centric service culture in its Brand Homes.

Chandon in Yountville, CA seeks a Food & Beverage Operations Manager to lead hospitality, events and F&B operations at its Napa Brand Home.

Role & Responsibilities

  • Lead the Food & Beverage team: recruit, train, appraise and coach staff to deliver consistent service excellence and sales performance.
  • Design and manage Wine & Food Experience menus, seasonal offerings and Exclusive/Private Event executions per BEO specifications.
  • Oversee daily hospitality operations on property, ensuring service standards, sequence of service, equipment condition, par levels and product presentation.
  • Manage reservations and table assignments to optimize guest flow, pre-seat preparations and revenue; operate and control the reservation system.
  • Drive commercial targets including monthly revenue, wine club acquisition and upsell initiatives for experience upgrades, add‑ons and retail sales.
  • Build and maintain strong liaison with Event Planning, culinary and operations teams to ensure clear communication and flawless delivery.
  • Own labour and cost control: produce weekly staff schedules, manage labour costs through effective rostering and monitor COGS for experiences and menu items.
  • Administer POS, cash and credit procedures, daily opening/closing and financial accuracy while protecting payment security.
  • Analyze guest feedback and social reviews; implement service recovery and continuous improvements to enhance ratings and satisfaction.
  • Ensure accessibility and personalized service for special guests (VIPs, elderly, disabled, families) and actively resolve guest complaints.

Qualifications

  • Minimum five years of progressive hospitality experience, with supervisory experience in hotel, restaurant or similar high‑volume environments.
  • Proven background as a Front Office Manager, Guest Relations Manager, Restaurant Manager or comparable leadership role.
  • Undergraduate degree in Hospitality Management, Tourism, Business Administration or equivalent professional experience (degree strongly preferred).
  • Demonstrated competency in team building, coaching, performance management and delivering against KPIs.
  • Excellent customer service, conflict management and service recovery skills; ability to work evenings, weekends and holidays.

Skills

Leadership and people development Guest service excellence and service recovery Revenue management and upsell strategy Event operations and BEO execution Scheduling and labour cost control Menu design and COGS analysis Tock MS Office Point-of-sale (POS) Restaurant management software Reservation system administration Strong communication and active listening

Experience

Minimum five years of experience in hospitality leadership roles (e.g., Front Office Manager, Guest Relations Manager, Restaurant Manager) with demonstrable success mentoring large teams and driving revenue and service KPIs.

Education

Undergraduate degree in Hospitality Management, Tourism, Business Administration or equivalent professional experience (degree strongly preferred).

Workplace

This position is based in Yountville, California, USA, within easy reach of San Francisco.

Culture

Chandon fosters a hospitality-led culture grounded in training, product knowledge and sincere service. The Brand Home blends French winemaking heritage with a relaxed Californian spirit, emphasizing community engagement, craftsmanship and genuine connections with guests and colleagues.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chandon, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Hospitality Operations Manager», «Beverage & Food Experience Manager», «Guest Experience & Events Manager», «Dining Operations Manager», «F&B Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.