Chandon Food & Beverage Operations Manager
Chandon in Yountville, CA seeks a Food & Beverage Operations Manager to lead hospitality, events and F&B operations at its Napa Brand Home.
Overview
Chandon is a premium sparkling wine house with roots in French winemaking and a strong Californian identity. The brand operates as part of the LVMH portfolio and is known for combining rigorous winemaking craft with hospitality-led visitor experiences. As an employer, Chandon emphasizes training, product knowledge and a guest-centric service culture in its Brand Homes.
Role & Responsibilities
- Lead the Food & Beverage team: recruit, train, appraise and coach staff to deliver consistent service excellence and sales performance.
- Design and manage Wine & Food Experience menus, seasonal offerings and Exclusive/Private Event executions per BEO specifications.
- Oversee daily hospitality operations on property, ensuring service standards, sequence of service, equipment condition, par levels and product presentation.
- Manage reservations and table assignments to optimize guest flow, pre-seat preparations and revenue; operate and control the reservation system.
- Drive commercial targets including monthly revenue, wine club acquisition and upsell initiatives for experience upgrades, add‑ons and retail sales.
- Build and maintain strong liaison with Event Planning, culinary and operations teams to ensure clear communication and flawless delivery.
- Own labour and cost control: produce weekly staff schedules, manage labour costs through effective rostering and monitor COGS for experiences and menu items.
- Administer POS, cash and credit procedures, daily opening/closing and financial accuracy while protecting payment security.
- Analyze guest feedback and social reviews; implement service recovery and continuous improvements to enhance ratings and satisfaction.
- Ensure accessibility and personalized service for special guests (VIPs, elderly, disabled, families) and actively resolve guest complaints.
Qualifications
- Minimum five years of progressive hospitality experience, with supervisory experience in hotel, restaurant or similar high‑volume environments.
- Proven background as a Front Office Manager, Guest Relations Manager, Restaurant Manager or comparable leadership role.
- Undergraduate degree in Hospitality Management, Tourism, Business Administration or equivalent professional experience (degree strongly preferred).
- Demonstrated competency in team building, coaching, performance management and delivering against KPIs.
- Excellent customer service, conflict management and service recovery skills; ability to work evenings, weekends and holidays.
Skills
Experience
Minimum five years of experience in hospitality leadership roles (e.g., Front Office Manager, Guest Relations Manager, Restaurant Manager) with demonstrable success mentoring large teams and driving revenue and service KPIs.
Education
Undergraduate degree in Hospitality Management, Tourism, Business Administration or equivalent professional experience (degree strongly preferred).
Workplace
This position is based in Yountville, California, USA, within easy reach of San Francisco. The broader California area accounts for 360 active listings on Cerulean, 16 of which are new. In USA as a whole, Cerulean currently features 2.211 open positions, with 80 posted this week.
Culture
Chandon fosters a hospitality-led culture grounded in training, product knowledge and sincere service. The Brand Home blends French winemaking heritage with a relaxed Californian spirit, emphasizing community engagement, craftsmanship and genuine connections with guests and colleagues.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.