- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
Chalhoub Group is seeking a commercially driven, client-centric Women's Ready-to-Wear Department Manager for Tryano in Abu Dhabi. The role leads Fashion Consultants, drives sales and client loyalty, oversees daily operations, and partners with Buying and Visual Merchandising teams to optimise assortment, stock movement and presentation.
Role & Responsibilities
- Lead, coach and inspire Fashion Consultants, fostering high performance and accountability.
- Maintain a strong shop-floor presence, lead by example and support the team in delivering exceptional service.
- Challenge existing ways of working, encourage proactive client engagement and empower the team to exceed expectations.
- Identify development opportunities, provide ongoing coaching and uphold consistent service and performance standards.
- Champion a client-first approach and ensure every interaction reflects the highest standards of luxury service.
- Drive sales, conversion and client loyalty through proactive engagement and relationship building.
- Analyse sales reports, monitor KPIs and identify commercial opportunities to improve departmental performance.
- Address day-to-day commercial challenges proactively and implement practical solutions to drive results.
- Partner with Buying and Visual Merchandising teams to optimise product assortment, stock movement and presentation.
- Gather insights from clients and the sales team and share feedback with Buyers to support commercial decisions.
- Oversee daily department operations, ensuring operational excellence and a seamless client experience.
Qualifications
- Proven experience as a Department Manager or in an equivalent retail leadership role within luxury fashion.
- Strong product knowledge and experience in Women's Ready-to-Wear and/or Leather Goods.
- Demonstrated success leading, coaching and developing sizeable retail teams.
- Hands-on, shop-floor-focused leadership style, with the ability to motivate, influence and drive positive behavioural change.
- Strong commercial acumen, including experience analysing sales performance, managing KPIs and identifying growth opportunities.
- Genuine passion for luxury client experience, relationship building and service excellence.
- Excellent communication, interpersonal and stakeholder management skills.
- Flexibility to work retail shifts, including weekends.
Skills
Experience
Proven experience as a Department Manager or in an equivalent retail leadership role within luxury fashion.
Benefits
Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Learning and development opportunities and exposure to different assignments within the role or through internal mobility are also offered.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.