Chalhoub Group Store Supervisor

About Chalhoub Group

Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.

Role & Responsibilities

• Represent Maison Margiela’s values and philosophy through customer and team interactions, leading by example.
• Foster a positive, collaborative work environment, encourage team engagement, and communicate feedback or concerns to the Head of Retail.
• Deliver exceptional customer experiences, build lasting client relationships, and manage VIP relationships to strengthen loyalty.
• Handle customer feedback and complaints professionally, ensuring timely and effective resolutions.
• Maintain visual merchandising, store cleanliness, staff grooming, and stock replenishment in line with brand guidelines.
• Support daily store operations, including staff scheduling, shop-floor coverage, stock movement tracking, and inventory audits.
• Ensure compliance with retail procedures, company policies, and health, safety, and security standards.
• Support store projects, promotional initiatives, and community events to drive sales, increase customer engagement, and enhance brand awareness.
• Use available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience.

Qualifications

• Previous retail experience, preferably in luxury beauty or fragrance.
• Proven ability to lead, coach, and motivate a team, supporting individual development and overall store performance.
• Strong communication and interpersonal skills, a customer-first mindset, and a passion for exceptional service.
• Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration.
• Experience in clienteling, VIP relationship management, and building long-term customer loyalty.
• Knowledge of visual merchandising, stock management, and retail operational standards.
• A proactive, hands-on approach, strong problem-solving skills, and the ability to work independently when required.
• Ability to stay informed about market trends, new products, and competitor activity.

Skills

Experience

Previous experience in retail, preferably within luxury beauty or fragrance; experience in clienteling, VIP relationship management, and building long-term customer loyalty.

Benefits

Health care, child education contribution, remote and flexible working policies, employee discounts, learning and development opportunities, exposure to different assignments, and internal mobility opportunities.

Culture

Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.