- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
The Store Supervisor supports store performance, sales targets, VIP client acquisition and retention, team leadership, and adherence to brand guidelines and operating processes. The role oversees sales action plans, customer experience, e-commerce fulfilment, store standards and compliance, while developing talent and using omnichannel tools. Chalhoub Group offers health care, child education contributions, flexible and remote working policies, employee discounts, learning and development, varied assignments and internal mobility.
Role & Responsibilities
- Represent the brand and its values through customer and team interactions, leading by example.
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to strengthen relationships and create future sales opportunities.
- Monitor trends, products and competitors; share feedback with back-office stakeholders; conduct quarterly SWOT analyses and discuss findings with the team and line manager.
- Use online and offline points of sale to support a hybrid retail approach.
- Communicate the store’s vision, business priorities and key directions to the team.
- Identify, recruit, develop and retain talent.
- Foster a positive work environment based on trust, respect and fairness; relay employees’ feedback, challenges and concerns to leadership and HR when needed.
- Coach team members, promote a growth mindset using the Group’s learning tools and platforms, and monitor development plans and professional growth.
- Discuss and document performance improvement plans transparently.
- Promote omnichannel customer experience touchpoints across physical and digital channels.
- Apply clienteling techniques, focusing on VIP customers and using customer data to anticipate needs and preferences, while leveraging the brand’s e-commerce activities, offerings and activations.
- Recruit new clients and build loyal VIP relationships through excellent service and ongoing networking.
- Ensure sales and operational policies and procedures are followed and maintained in store.
- Ensure e-commerce orders are prepared and processed within service-level agreements for time and quality, with no pending store fulfilment actions.
- Use available technology tools, including the Clienteling app, OMS and WhatsApp Business, to support customer experience in and outside the store; ensure the team is proficient or trained.
- Maintain operating standards for stock replenishment and displays in accordance with brand visual merchandising guidelines.
- Maintain appropriate floor coverage by analysing historical traffic data and anticipating peak hours.
- Ensure compliance with legal, safety, security, retail operations and HR guidelines; work with relevant teams to improve processes and escalate issues promptly.
Qualifications
- Prior experience as a Store Supervisor or Store Leader.
- Experience managing a team in fashion retail.
- Strong experience managing and developing talent.
- Very strong knowledge of fashion, runways and trends in regional and global markets.
- Professional, friendly and people-oriented.
- Experience achieving strong sales, building returning clientele and working with CRM.
Skills
Workplace
This position is based in Abu Dhabi, Abu Dhabi, UAE.
Explore jobs in the UAE.
Benefits
Health care, child education contribution, remote and flexible working policies, employee discounts, learning and development opportunities, exposure to different assignments, and internal mobility.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.