- Location
- Seef Capital Governorate Bahrain
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
The Store Manager will drive store performance, develop a loyal VIP client base, lead and develop the team, and ensure adherence to brand guidelines and store processes. The role covers omnichannel customer experience, sales and KPI delivery, e-commerce fulfilment, retail operations and compliance.
Role & Responsibilities
- Lead by example and represent the brand by communicating its values and philosophy through interactions with customers and team members.
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationships and create future selling opportunities.
- Stay informed about trends, products and competitors, and share feedback with relevant back-office stakeholders.
- Leverage online and offline points of sale to support a hybrid retail approach.
- Provide the team with a clear vision of the business, the store and its key directions.
- Identify, recruit, develop and retain talent.
- Create a positive work environment based on trust, respect and fairness; communicate employees’ feedback, challenges and concerns to leadership and HR when needed.
- Coach team members, promote a growth mindset through the Group’s learning tools and platforms, and monitor development plans and professional growth.
- Ensure performance improvement plans are discussed and documented transparently.
- Develop the team’s omnichannel mindset by promoting physical and digital customer-experience touchpoints, clienteling techniques focused on VIPs, proactive use of customer data to address needs and preferences, and the brand’s e-commerce activities, offerings and activations.
- Recruit new clients and build them into loyal VIP customers through excellent experiences and ongoing networking.
- Ensure sales and operational policies and procedures are followed and maintained in the store.
- Ensure e-commerce orders are prepared and processed within established SLAs for time and quality, with no pending fulfilment actions in the store.
- Use available technology tools to support customer experience in and outside the store, including the Clienteling app, OMS and Business WhatsApp; ensure the team is proficient or trained in their use.
- Ensure operating standards are followed, from stock replenishment to display organization in accordance with brand VM guidelines.
- Ensure processes comply with legal, safety, security, retail operations and HR guidelines; work with relevant teams to improve them and escalate issues or concerns for prompt action.
- Maintain healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
Qualifications
- At least 2 years in a supervisory role in beauty retail.
- Strong English communication skills.
Skills
Experience
At least 2 years in a supervisory role in beauty retail.
Workplace
This position is based in Seef, Capital Governorate, Bahrain, within easy reach of Manama.
Explore jobs in Bahrain.
Benefits
Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.