- Location
- Riyadh Riyadh Region Saudi Arabia
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
Chalhoub Group seeks a Store Manager in Riyadh to maximize commercial performance and deliver an exceptional guest experience while leading people and customer-experience initiatives. The role oversees store operations, team development, omnichannel sales, loyalty and revenue performance. The position offers health care, child education contribution, remote and flexible working policies, and employee discounts.
Role & Responsibilities
- Maximize store commercial performance and deliver an exceptional guest experience.
- Drive in-store customer experience initiatives and eNPS through people-experience initiatives and culture.
- Plan team-member succession based on readiness and nurture talent through on-the-job coaching and stretch assignments in coordination with the People Partner.
- Oversee day-to-day visual merchandising, adherence to retail store SOPs, sales-team schedules and commissions.
- Provide store support, including concessions, in real time according to business needs.
- Serve as the key point of contact for back-office operations.
- Ensure click-and-collect orders are completed within SLAs.
- Ensure the sales team captures customer data in line with marketing-team requirements.
- Promote the MUSE loyalty programme and ensure the floor team understands app offerings.
- Align the store team around shared goals and promote omnichannel sales.
- Increase store revenue against target and improve full-price sell-through.
- Provide feedback on what is and is not working well.
Qualifications
- University degree, preferably in Business Administration or Management.
- 3–5 years of retail shop management experience, preferably with luxury brands.
- Good communication skills in English.
Skills
Experience
3–5 years of retail shop management experience, preferably with luxury brands.
Education
University degree, preferably in Business Administration or Management.
Workplace
This position is based in Riyadh, Riyadh Region, Saudi Arabia.
Explore jobs in Saudi Arabia.
Benefits
Health care, child education contribution, remote and flexible working policies, exclusive employee discounts, learning and development opportunities, and exposure to different assignments within the role or through internal mobility.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.