- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
Yves Saint Laurent is seeking a Store Manager at Mall of the Emirates in Dubai to drive store sales and KPIs, lead and develop a beauty advisory team, build VIP client relationships, and maintain operational standards across in-store and e-commerce channels. This is a full-time role requiring leadership experience within luxury beauty brands and experience leading beauty advisors.
Role & Responsibilities
- Lead by example and represent the brand, communicating its values and philosophy in interactions with customers and team members.
- Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationships and create future selling opportunities.
- Monitor trends, products, and competitors, and share feedback with relevant back-office stakeholders.
- Leverage online and offline points of sale to support a hybrid retail approach.
- Communicate the business vision, store vision, and key directions clearly to the team.
- Identify, recruit, develop, and retain talent.
- Foster a positive work environment based on trust, respect, and fairness; share employee feedback, challenges, and concerns with leadership and HR when needed.
- Coach team members, promote a growth mindset using the Group’s learning tools and platforms, and monitor their development plans and professional growth.
- Discuss and document performance improvement plans transparently.
- Develop the team’s omnichannel mindset by promoting physical and digital customer touchpoints, clienteling techniques with a focus on VIPs, using customer data to anticipate needs and preferences, and the brand’s e-commerce activities, offerings, and activations.
- Recruit new clients and build their loyalty as VIP customers through excellent experiences and ongoing networking.
- Ensure sales and operational policies and procedures are followed and maintained.
- Ensure e-commerce orders are prepared and processed within established SLAs for time and quality, with no outstanding store fulfilment actions.
- Use available technology to support the customer experience in and outside the store, including the Clienteling app, OMS, and Business WhatsApp; ensure the team is proficient or trained in these tools.
- Maintain operating standards, including stock replenishment and displays aligned with the brand’s visual merchandising guidelines.
- Ensure compliance with legal, safety, security, retail operations, and HR guidelines; work with relevant teams to improve processes and escalate issues for prompt action.
- Maintain adequate floor coverage by analysing historical traffic data and anticipating peak hours.
Qualifications
- Experience in a leadership role within luxury beauty brands.
- Experience leading a team of beauty advisors.
- Excellent communication skills.
- Arabic language skills are a benefit.
Skills
Benefits
Healthcare, child education contribution, remote and flexible working policies, employee discounts, learning and development opportunities, and internal mobility.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.