Chalhoub Group Site Merchandiser

About Chalhoub Group

Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.

Role & Responsibilities

• Manage, create and remove website categories and collections.
• Ensure product SKUs and labels are consistent with ERP systems.
• Coordinate with Brand Teams on new launches and align all launch requirements.
• Manage product launches, including content requests from Brand Teams and stock availability.
• Ensure country-specific promotions are active online, including discount promotions, GWP and PWP.
• Use sales and customer analytics to determine online product presentation and maximize sales.
• Manage and optimize online merchandising using SFCC and Shopify.
• Work with Product and Tech teams to propose and test new functionalities and on-site developments, tracking KPIs before and after changes.
• Ensure optimal brand presentation across homepages, landing pages and product description pages.
• Optimize product assortment based on best sellers, unsung heroes and new launches to maximize sales.
• Update filters and main menu navigation.
• Manage homepage banners and content updates to direct customers to current promotions, new products, product recommendations and best sellers.
• Optimize product pages, including product imagery, review monitoring, cross-sells, upsells and special-offer banners.
• Optimize the catalogue to increase conversion rates.
• Drive e-commerce trade planning with Brand Teams and the E-commerce Manager.
• Own and maintain the merchandising calendar for launches, promotions and key commercial activities.
• Coordinate planned activities and timely execution with Brand, Performance Marketing, Graphic Design and CRM teams.
• Work with Supply Chain to forecast e-commerce stock demand based on trading plans and upcoming campaigns, and coordinate stock transfers and replenishment.
• Work with Supply Chain and Brand Teams to secure sufficient stock for launches and campaign products and ensure products are online on time.
• Coordinate with the Graphic Designer to deliver required website assets in line with the merchandising calendar.
• Align email schedules with the merchandising calendar with CRM and select relevant products, categories and promotions.
• Coordinate with Brand Teams on launches, promotions and key commercial initiatives to deliver website updates on time.
• Analyze and report best sellers by week, month, country and category.
• Analyze category performance and identify opportunities to improve assortment, merchandising and conversion.
• Analyze website performance, traffic, conversion and other KPIs across regions and countries.
• Monitor Google Analytics daily to identify trends and develop actionable recommendations.
• Provide regular reports to update Brand Teams on relevant merchandising and e-commerce KPIs.

Qualifications

• Strong analytical ability, with proficiency in Microsoft Excel and experience with reporting tools such as Google Analytics and Looker.
• High attention to detail to ensure product data integrity, website accuracy and overall website quality control.
• Commercial awareness and understanding of e-commerce KPIs, inventory planning and stock availability.
• Ability to collaborate effectively with cross-functional teams, including Brand Teams, Performance Marketing, Logistics, CRM, Graphic Design and Product/Tech teams.
• Ability to present clearly to internal and external stakeholders.
• Highly experienced using e-commerce platforms and CMS systems such as SFCC and Shopify.
• Ability to problem-solve and understand and influence development scoping to optimize KPIs.

Skills

Benefits

Healthcare, child education contribution, remote and flexible working policies, employee discounts, learning and development opportunities, exposure to different assignments, and internal mobility opportunities.

Culture

Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.