- Location
- Cairo Cairo Governorate Egypt
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
Chalhoub Group is seeking a Senior Shipping Coordinator for its Egypt Shipping Operations team in Cairo. The role oversees import shipments from initiation through customs clearance and warehouse delivery, while managing documentation, freight coordination, costs, compliance, and operational performance. This is a full-time position.
Role & Responsibilities
- Coordinate and oversee import shipments from initiation through customs clearance and final warehouse delivery.
- Manage and verify shipping documentation for accuracy, completeness, and compliance with Egyptian import procedures and customs regulations.
- Coordinate with customs brokers, freight forwarders, shipping lines, carriers, and relevant authorities to ensure timely shipment execution.
- Monitor shipment progress, address delays and operational challenges proactively, and ensure adherence to agreed timelines and service standards.
- Review freight forwarder invoices against agreed rates and pricing schedules, following up on discrepancies as required.
- Ensure shipments are appropriately insured and coordinate the investigation, follow-up, and settlement of shipping-related claims.
- Monitor shipping costs, documentation accuracy, and operational discrepancies; escalate issues and recommend corrective actions when necessary.
- Maintain accurate shipment records, operational trackers, and performance metrics in relevant systems.
- Prepare and update shipping reports using Excel to monitor shipment status, costs, timelines, and outstanding actions.
- Ensure compliance with applicable Egyptian customs, import, shipping, and other regulatory requirements, as well as internal company policies and procedures.
- Identify process gaps, investigate operational issues, and support continuous improvement across shipping operations.
- Immediately report and follow up on breaches of company policies, quality management procedures, health and safety requirements, environmental standards, or security protocols.
- Coordinate closely with internal stakeholders to support efficient shipment handling and delivery to the warehouse.
Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Commerce, or a related field.
- At least 2 years of relevant experience in shipping or logistics operations, with strong hands-on exposure to import and customs clearance in Egypt.
- Proven expertise in Egyptian import procedures, customs documentation, and clearance regulations.
- Strong understanding of the end-to-end shipping process, from shipment initiation and documentation through customs clearance and final warehouse delivery.
- Experience managing relationships with customs brokers, freight forwarders, shipping lines, carriers, and relevant authorities.
- Experience reviewing freight invoices, validating agreed shipping rates, and following up on shipment insurance and claims.
- Strong organizational, analytical, problem-solving, and stakeholder management skills, with the ability to manage multiple shipments independently.
- Fluent written and spoken English.
- Excellent Microsoft Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP, are mandatory.
- Candidates based in Cairo, particularly in or near Nasr City, are preferred.
Skills
Experience
At least 2 years of relevant experience in shipping or logistics operations, with hands-on exposure to import and customs clearance in Egypt.
Education
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Commerce, or a related field.
Workplace
The role is situated in Cairo, Cairo Governorate, Egypt.
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Benefits
Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts; learning and development opportunities and exposure to different assignments or internal mobility.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.