Chalhoub Group Senior E-Commerce Account Manager

About Chalhoub Group

Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.

Role & Responsibilities

• Lead the strategic and commercial development of the third-party e-commerce and quick-commerce business across Saudi Arabia, driving sustainable revenue growth, market share, distribution expansion, and customer profitability.
• Develop and execute customer-specific commercial strategies.
• Optimize brand portfolios and pricing structures.
• Negotiate trade terms.
• Manage promotional and A&P investments.
• Ensure effective execution across digital retail partners.
• Accelerate growth in skincare, Korean beauty, and other emerging beauty categories in the online channel.
• Oversee commercial strategy and customer development.
• Manage portfolios, categories, and pricing.
• Drive sales, financial performance, and profitability.
• Lead trade marketing, A&P, and digital activations.
• Manage demand planning, availability, and commercial execution.
• Conduct performance analytics and market intelligence.
• Provide cross-functional leadership and manage stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related discipline.
• At least 5–7 years of relevant commercial experience, including at least 3 years managing e-commerce, quick-commerce, online marketplaces, or digital key accounts.
• Proven experience in FMCG, beauty, skincare, personal care, or other high-frequency consumer categories.
• Demonstrated experience managing third-party retail customers, negotiating commercial terms, and delivering profitable sales growth.
• Strong understanding of the Saudi Arabian e-commerce ecosystem and digital retail consumer behavior.
• Experience in beauty and Korean skincare is a strong advantage.

Experience

At least 5–7 years of relevant commercial experience, including at least 3 years managing e-commerce, quick-commerce, online marketplaces, or digital key accounts.

Education

Bachelor's degree in Business Administration, Marketing, Commerce, or a related discipline.

Benefits

Healthcare, child education contribution, remote and flexible working policies, exclusive employee discounts, learning and development opportunities, exposure to different assignments, and internal mobility opportunities.

Culture

Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.