- Employment
- Full-Time
- Seniority
- Senior
- Department
- IT & Technology Systems
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
Chalhoub Group is seeking a Senior Digital Commerce Business Analyst for its Capability Hub in Bengaluru, focused on Shopify requirements and functional analysis within Digital Delivery. The role shapes requirements into delivery-ready specifications, supports planning and UAT, maintains documentation and traceability, and analyses customer and operational data to improve digital commerce outcomes.
Role & Responsibilities
- Own requirements and functional analysis for the Shopify capability within Digital Delivery, translating brand and business needs into delivery-ready specifications and requirements for the squad.
- Translate business requirements into well-defined features, functional requirements, user stories, acceptance criteria, and executable delivery outcomes before development.
- Validate that delivered features meet agreed acceptance criteria at UAT, minimizing defects caused by unclear or incomplete requirements.
- Maintain functional documentation in Confluence covering process flows, decisions, assumptions, dependencies, open questions, and change history.
- Produce UAT test scenarios and defect-closure records, and maintain requirements traceability from business need through sign-off.
- Provide quality data for the monthly SLA report presented to brands.
- Participate in discovery workshops with functional leads and business stakeholders to shape and clarify requirements.
- Support PI and sprint planning by refining requirements for estimation, identifying cross-functional and cross-system dependencies, and clarifying scope before commitment.
- Analyse customer feedback, support tickets, operational issues, and behavioral data using analytics platforms such as GA4 to identify recurring pain points and improvement opportunities, informing outcomes such as conversion, AOV, and adoption.
Qualifications
- 4 to 7 years in business or functional analysis within digital commerce.
- Experience analysing and specifying requirements on SFCC, Shopify, or Shopify Plus.
- Strong functional knowledge of digital commerce, with the ability to challenge and shape business requirements rather than only document them.
- Experience producing user stories and acceptance criteria and supporting UAT through defect closure and sign-off.
- Proficiency using Jira and Confluence for backlog management and functional documentation.
- Ability to analyse business, product, and customer data to generate actionable insights, diagnose KPI performance, identify root causes, and recommend clear next steps to improve outcomes across digital commerce journeys.
- Experience using generative AI tools to support analysis and documentation.
- Certification in business analysis or agile delivery is desirable.
- Retail or e-commerce domain experience is preferred.
- Ability to balance strategic thinking with hands-on execution and operate effectively as a senior individual contributor.
Skills
Experience
4 to 7 years in business or functional analysis within digital commerce.
Workplace
This position is based in Bengaluru, Karnataka, India.
Explore jobs in India.
Benefits
Health care, child education contribution, remote and flexible working policies, employee discounts, learning and development opportunities, exposure to different assignments, and internal mobility.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.