Chalhoub Group Regional Retail Manager

About Chalhoub Group

Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.

Role & Responsibilities

• Implement regional retail goals, objectives, budgets, and commercial targets in alignment with the brands’ short- and long-term strategic direction.
• Manage the local retail network and regional human capital, directly or through Regional and Local Retail Teams, to ensure excellent retail performance.
• Set per-store targets for key customer segments, including average and total purchase value and product mix development, for Area Sales Managers; monitor performance against targets.
• Ensure annual and monthly sales targets are distributed to Area Sales Managers by store and communicated on time.
• Approve action plans proposed by Area Sales Managers to improve store top line and gross margin.
• Propose KPIs for inclusion in Retail’s menu of manageable, straightforward drivers for store staff line targets.
• Approve exceptional customer discounts in specific cases, in line with applicable thresholds.
• Propose top-line and margin targets for existing-store budgets.
• Ensure existing-store top-line projections in budgets are accurate, achievable, challenging, and aligned with management requests.
• Contribute accurate per-store data to sell-through and gross-margin assumptions for purchase budgets.
• Provide accurate assumptions for monthly turnover seasonality by store.
• Ensure new-store top-line targets developed during IRR are accurate, achievable, challenging, and aligned with management requests.
• Monitor new-store results during the first six months of operations by developing monthly targets and assessments with Area Sales Managers.
• Propose remedial plans before store closures and phase-out plans during closures.
• Approve remedial plans for underperforming stores.
• Monitor execution of store operations in accordance with Group guidelines.
• Monitor shop expenses to ensure they do not exceed budget.
• Ensure new product launches and new-season collections are properly explained to Area Sales Managers.
• Organize Pre-Buying and Post-Buying sessions with the buying team, including calendars and mobilization of local teams, and participate in sessions in the countries.
• Monitor stock discrepancies and other store variances to keep them to a minimum.
• Validate commission schemes for Store Managers.
• Coordinate between the store network and back office to ensure smooth execution of activities.
• Ensure smooth coordination with the Buying Team on Pre-Buying, Buying, Post-Buying, and product launches.
• Provide data and comments to the Regional Marketing Team during marketing-plan preparation, including promotions and in-store activities.
• Set individual objectives for performance management, manage performance, empower the team, and provide formal and informal feedback to support professional development.

Qualifications

• Minimum 3 years of relevant experience.
• Fluency in English.
• Good knowledge of Microsoft Excel.
• Strong communication skills.

Skills

Experience

Minimum 3 years of relevant experience.

Benefits

Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

Culture

Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.