Chalhoub Group Omnichannel Technology Director

About Chalhoub Group

Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.

Role & Responsibilities

• Partner with Dubai leadership on the Omnichannel Technology strategy, roadmap, and product lifecycle, and take ownership of delivery execution.
• Translate strategy and priorities into delivery plans across customer experience platforms, digital commerce, logistics and supply chain, retail and store technology, B2B, and cross-omnichannel enablement; align resources, sequencing, dependencies, and commitments with business priorities.
• Drive technical delivery and optimization of customer experience and engagement platforms, including CRM and customer marketing (Salesforce Service and Marketing Cloud), loyalty platforms, Genesys Cloud contact-center technology, and AdTech.
• Lead digital commerce delivery across checkout flows, payment gateway integrations, secure payments, native and cross-platform React Native mobile apps and App Store releases, and search and discovery tools including Algolia/Solr and Constructor.io with AI-driven recommendations.
• Lead release readiness, cutover support, and hypercare for major omnichannel launches and SAP S/4HANA-dependent initiatives, minimizing disruption to stores and digital channels.
• Manage logistics, fulfilment, and supply chain technology, including Fluent OMS order routing, inventory allocation and fulfilment logic, Infor WMS upgrades, and last-mile tracking integrations with FarEye, Onfleet, and Carriyo.
• Manage retail and store technology, including Oracle XStore POS across all stores, decoupling from legacy backends for SAP S/4HANA compatibility without disrupting the store experience, and footfall analytics.
• Support distribution, B2B, and cross-omnichannel enablement, including marketplace integrations and demand, assortment, and merchandising planning with Blue Yonder.
• Lead agile program delivery through squad allocation and quarterly PI planning; define objectives, assess capacity, map dependencies, identify and mitigate risks, and prepare squads for PI kick-off.
• Own uptime and revenue continuity, including performance, scaling, and SLA compliance for the customer commerce engine and store POS operations.
• Manage the standard Omnichannel roadmap and high-risk Transform Portfolio, enforcing stage-gate governance and requiring formal SOWs and support model documentation before production promotion.
• Oversee commercial governance and financial recovery for Omnichannel delivery, partnering with global Finance and Dubai functional leads to optimize capacity investments, streamline cross-functional billing, and maximize ROI on technology deliverables.
• Lead Omnichannel delivery, resolve blockers, and escalate material risks, scope challenges, funding considerations, and prioritization issues to Omnichannel leadership in a timely manner.
• Manage squad allocation and capacity across the Omnichannel delivery team, aligning resources with strategy priorities and identifying when demand, scope, or timelines exceed available capacity.

Qualifications

• 15 or more years directing technology-led transformations in high-growth retail, ecommerce, or consumer digital sectors.
• Proven track record implementing front-, middle-, and back-office ecommerce and ERP transformations, integrating Salesforce Commerce Cloud, Shopify, WMS, and Fluent OMS with Oracle EBS and SAP S/4HANA environments.
• Experience leading omnichannel transformation in retail or luxury environments, with direct ownership of customer journeys, commerce platforms, store technology, and SAP-linked integration programs.
• Deep experience across omnichannel technology, including customer experience platforms, digital commerce, logistics and supply chain, retail and store technology, and B2B and marketplace enablement.
• Proven complex matrix-team management across multi-location, distributed teams, with senior stakeholder management and the ability to influence brand partners, joint-venture leaders, and C-level executives.
• Expertise in strategic planning, product development strategy, portfolio management, retail supply chain management, and stakeholder management.

Skills

Experience

15 or more years directing technology-led transformations in high-growth retail, ecommerce, or consumer digital sectors.

Benefits

Health care, child education contribution, remote and flexible working policies, employee discounts, learning and development opportunities, exposure to different assignments, and internal mobility.

Culture

Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.