Chalhoub Group MarTech Operations Senior Executive

About Chalhoub Group

Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.

Role & Responsibilities

• Own the MarTech Jira intake process, assess priority and business impact, and ensure each request has a clear owner and next action.
• Diagnose likely failure points, resolve configuration-level issues, and route code, pipeline, API, or source-system defects to Product, Tech, or Data.
• Manage ticket ageing, SLA adherence, and escalations; turn recurring incidents into permanent fixes or self-service guidance.
• Configure GA4 properties and data streams; build, quality-assure, and publish Google Tag Manager tags, triggers, and variables.
• Implement and validate marketing events across GA4, Firebase, Adjust, Meta, and other paid-media platforms.
• Monitor event health for missing, duplicated, or degraded signals, and translate business measurement needs into technical specifications.
• Maintain hands-on knowledge of the core MarTech stack, including Google Ads / Merchant Center, Meta Business Manager, Smartly, TikTok, Snap, Supermetrics, Channable, and SFMC integration concepts.
• Maintain technical documentation and standards that enable Brand teams to self-serve routine activities.
• Own the technical configuration connecting source product feeds, Channable/Smartly, and downstream marketing platforms.
• Define group-wide feed and mapping standards; monitor feed health, SKU coverage, and rejections.
• Represent MarTech Operations in new site, app, brand, and platform-change workstreams.
• Validate tracking, feeds, and platform connectivity before go-live, and provide MarTech readiness sign-off.
• Identify manual checks and recurring support tasks for automation or standardisation.
• Use SQL and AI-assisted tools to accelerate troubleshooting, documentation, and technical analysis.

Qualifications

• Experience in MarTech, AdTech, digital analytics, or a closely related technical marketing role.
• Hands-on implementation or troubleshooting across several of the listed platforms; transferable technical depth is more important than an exact platform match.
• Experience working across Marketing and technical teams, ideally in a multi-brand, multi-market, or ecommerce environment.
• A computer science or engineering degree is not essential where equivalent hands-on experience can be demonstrated.
• Comfortable querying, joining, and validating datasets using SQL for diagnosis.
• Hands-on Google Tag Manager and GA4 implementation, quality assurance, debugging, and event configuration.
• Understanding of web and event tracking flows from site or app event through dataLayer and GTM to platform endpoint, and ability to isolate signal failures.
• Experience with Google Ads / Merchant Center and Meta Business Manager / Events Manager, including conversion tracking, pixel and dataset setup, feed connectivity, and event diagnostics.
• Experience with product feeds and connectors, including Channable and Supermetrics, covering feed mappings, connector configuration, and health checks.
• Comfortable using LLMs and AI tools to accelerate troubleshooting while validating outputs.
• Preferred: Adjust, Firebase, Smartly, TikTok / Snap tracking, and Accutics.
• Preferred: working knowledge of SFMC integrations, REST APIs, and HTTP.
• JavaScript, BigQuery, and API security fundamentals are advantageous.
• Technical curiosity and a structured, evidence-based approach to troubleshooting.
• Drives issues to resolution without taking on work that belongs to another team.
• Comfortable with Jira, prioritisation, SLAs, and escalation.
• Communicates clearly between Brand stakeholders and Product, Tech, and Data teams.
• Understands the commercial impact of tracking, feed, and platform issues, and favours automation and self-service over repeated manual support.

Skills

Experience

Experience in MarTech, AdTech, digital analytics, or a closely related technical marketing role; hands-on implementation or troubleshooting across several listed platforms; experience working across Marketing and technical teams, ideally in a multi-brand, multi-market, or ecommerce environment.

Education

A computer science or engineering degree is not essential where equivalent hands-on experience can be demonstrated.

Benefits

Health care, child education contribution, remote and flexible working policies, exclusive employee discounts, learning and development opportunities, exposure to different assignments, and internal mobility opportunities.

Culture

Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.