- Employment
- Full-Time
- Seniority
- Director
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
The Head of Digital Omnichannel leads digital commerce delivery across core commerce, product discovery, mobile apps, and digital platforms, aligning multi-squad execution with brand priorities and business outcomes. The role oversees delivery governance, Agile maturity, analysts, SLAs, and squad billing in Chalhoub Group’s Capability Hub in Bengaluru.
Role & Responsibilities
- Lead Digital Delivery across the digital commerce portfolio, translating business requirements into defined features and delivery outcomes that enhance customer journeys across digital platforms.
- Oversee delivery across core commerce, including checkout and payments, product discovery, mobile apps, digital commerce platforms, and projects; translate priorities into executable plans and ensure consistent delivery.
- Translate the global digital commerce roadmap into a high-velocity delivery portfolio and partner with Dubai to align multi-squad capacity with brand priorities for predictable, high-quality execution.
- Direct complex delivery initiatives with the CPO office, regional brand heads, and joint-venture partners.
- Drive value realization and business outcomes, including conversion, average order value, and adoption, by optimizing cross-omni dependency matrices, mitigating risks, and ensuring cohesive customer experiences.
- Champion Agile maturity and delivery excellence across the Omnichannel domain.
- Develop a high-performing guild of Capability Analysts and Leads, improve delivery metrics including Sprint Velocity, Predictability Score, and Cycle Time, and establish Definition of Ready (DoR) and Definition of Done (DoD) standards to reduce defect escape.
- Develop monthly SLA reports and present them to brands to ensure quality and product SLAs are met.
- Manage billing across digital squads, ensuring development and associated costs are billed to business teams.
- Manage delivery demand against squad capacity, ensuring realistic commitments and that cross-squad dependencies are understood before work is planned.
- Ensure Analysts translate business requirements into well-defined features, functional requirements, acceptance criteria, and executable delivery outcomes before development begins.
- Lead PI planning and delivery governance across digital squads, maintaining objectives, risks, decisions, and dependencies in Confluence.
Qualifications
- Experience delivering digital commerce capabilities across end-to-end e-commerce journeys, including site redesigns, checkout enhancements, core commerce flows, cart and shopping bag management, promotions and pricing, payments, order tracking, mobile apps, product discovery, search, recommendations, and browse-to-buy journey optimization.
- Experience in Agile delivery at scale, including PI planning, capacity planning, and delivery governance.
- Experience partnering with senior business stakeholders to agree delivery commitments, SLAs, and priorities.
- Proficiency using Jira and Confluence for planning, documentation, and reporting.
- Experience with digital commerce platforms such as Salesforce Commerce Cloud and Shopify.
- Experience with billing, cost recovery, or commercial governance within an internal agency or shared services model.
- Agile delivery certification, such as Scrum Master or SAFe, is preferred.
- Retail or e-commerce domain experience is preferred.
- Ability to balance strategic thinking with hands-on execution.
Skills
Experience
12–15 years in digital commerce, including at least 10 years in digital development with experience leading multi-squad delivery and managing teams.
Workplace
The role is situated in Bengaluru, Karnataka, India.
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Benefits
Health care, child education contribution, remote and flexible working policies, employee discounts, learning and development opportunities, exposure to different assignments, and internal mobility.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.