- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
The Fashion Consultant at Chalhoub Group’s Tom Ford business achieves individual and collective sales targets while delivering an exceptional guest experience and supporting in-store CRM, customer experience, and people initiatives. The role covers clienteling, sales and customer data, visual merchandising compliance, click-and-collect service levels, loyalty, marketing activations, and store feedback.
Role & Responsibilities
- Achieve individual and collective sales targets while delivering an exceptional guest experience.
- Support the implementation of CRM, customer experience, and other key customer and people initiatives in-store.
- Collect data on customer behaviour, top sellers, and slow movers for business reviews.
- Develop client relationships through an omnichannel approach.
- Provide pre-buying feedback on products.
- Drive employee net promoter score (eNPS) through people experience initiatives and culture.
- Ensure adherence to visual merchandising guidelines and standard operating procedures (SOPs).
- Ensure click-and-collect orders are fulfilled within service-level agreements (SLAs).
- Capture customer data in line with marketing team requirements.
- Promote the MUSE loyalty programme and stay up to date with app offerings.
- Support in-store marketing events and activations.
- Keep abreast of brand social media activities and campaigns.
- Drive sell-through in-store.
- Support in-store customer experience initiatives.
- Provide feedback on what is working well and what could be improved in-store.
Qualifications
- Strong English communication skills.
- Open to communicating in Russian and English.
- Prior experience in luxury retail.
- Clienteling and client database experience are mandatory.
Skills
Experience
Prior experience in luxury retail.
Workplace
This position is based in Abu Dhabi, Abu Dhabi, UAE.
Explore jobs in the UAE.
Benefits
Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Learning and development opportunities, exposure to different assignments, and internal mobility opportunities are also offered.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.