- Employment
- Full-Time
- Seniority
- Senior
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
Chalhoub Group seeks a senior individual contributor to lead functional and requirements analysis for its Shopify capability in Digital Delivery, translating business needs into delivery-ready specifications and supporting planning, UAT, and sign-off. The role uses customer and operational data, including GA4, to identify improvements across digital commerce journeys.
Role & Responsibilities
- Own requirements and functional analysis for the Shopify capability within Digital Delivery, translating business goals into delivery-ready specifications for the squad.
- Translate business requirements into well-defined features, functional requirements, user stories, and acceptance criteria before development.
- Ensure delivered features meet agreed acceptance criteria at UAT, minimizing defects caused by unclear or incomplete requirements.
- Maintain functional documentation in Confluence, including process flows, decisions, assumptions, dependencies, open questions, and change history.
- Produce UAT test scenarios and defect-closure records, and maintain requirements traceability from business need through sign-off.
- Provide quality data for monthly SLA reports presented to brands.
- Participate in discovery workshops with functional leads and business stakeholders to shape and clarify requirements.
- Support PI and sprint planning by refining requirements for estimation, identifying cross-functional and cross-system dependencies, and clarifying scope before commitment.
- Analyze customer feedback, support tickets, operational issues, and behavioral data using analytics platforms such as GA4 to identify recurring pain points and improvement opportunities, informing outcomes such as conversion, AOV, and adoption.
Qualifications
- 6 to 9 years of business or functional analysis experience within digital commerce.
- Experience analyzing and specifying requirements on SFCC, Shopify, or Shopify Plus.
- Strong functional knowledge of digital commerce, with the ability to challenge and shape business requirements rather than only document them.
- Experience producing user stories and acceptance criteria and supporting UAT through defect closure and sign-off.
- Proficiency using Jira and Confluence for backlog management and functional documentation.
- Ability to analyze business, product, and customer data, generate actionable insights, diagnose KPI performance, identify root causes, and recommend clear next steps to improve digital commerce outcomes.
- Experience using generative AI tools to support analysis and documentation.
- Certification in business analysis or agile delivery is preferred.
- Retail or e-commerce domain experience is preferred.
- Ability to balance strategic thinking with hands-on execution and operate effectively as a senior individual contributor.
Skills
Experience
6 to 9 years in business or functional analysis within digital commerce
Workplace
The successful candidate will be located in Bengaluru, Karnataka, India.
Explore jobs in India.
Benefits
Health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.