- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Chalhoub Group
Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.
The Department Supervisor supports the Department Manager with daily operations, customer experience, VIP client engagement, stock and visual standards, team coaching, and checkout operations at Tryano. The role requires luxury fashion retail leadership experience, product knowledge across Women's Ready-to-Wear and/or Leather Goods, and flexibility to work shifts including weekends.
Role & Responsibilities
- Support the Department Manager with daily department operations and the smooth execution of priorities.
- Maintain a visible shop-floor presence, support the team, serve customers, and lead by example.
- Uphold customer service standards, resolve customer queries and routine complaints, and escalate issues when required.
- Build meaningful relationships with VIP clients, develop a client book, and support client engagement and retention.
- Monitor product availability, replenishment, stock handling, and department presentation.
- Implement visual merchandising guidelines and maintain store standards within the department.
- Follow up on assigned tasks and ensure actions are completed accurately and on time.
- Support team scheduling by monitoring punctuality, attendance, and rota adherence.
- Coach and train team members in product knowledge, customer experience standards, cash handling, stock processes, and grooming requirements.
- Support checkout operations during peak trading periods and ensure a smooth point-of-sale customer experience.
- Identify opportunities to improve the customer journey and share feedback and insights with the Department Manager and Floor Manager.
- Help reduce operational and point-of-sale errors through regular coaching, guidance, and team follow-up.
- Escalate people, customer, or operational concerns to the Department Manager when appropriate.
Qualifications
- Proven experience in a retail leadership role within luxury fashion.
- Strong product knowledge and experience across Women's Ready-to-Wear and/or Leather Goods.
- Demonstrated success leading, coaching, and developing sizeable retail teams.
- Hands-on, floor-focused leadership style, with the ability to motivate, influence, and drive positive behavioral change.
- Genuine passion for luxury client experience, relationship building, and service excellence.
- Excellent communication, interpersonal, and stakeholder management skills.
- Flexibility to work retail shifts, including weekends.
Experience
Proven experience in a retail leadership role within luxury fashion; experience across Women's Ready-to-Wear and/or Leather Goods; demonstrated success leading, coaching, and developing sizeable retail teams.
Workplace
The successful candidate will be located in Abu Dhabi, Abu Dhabi, UAE.
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Benefits
Health care, child education contribution, remote and flexible working policies, exclusive employee discounts, learning and development opportunities, exposure to different assignments, and internal mobility.
Culture
Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.