Chalhoub Group Beauty Consultant

About Chalhoub Group

Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.

Role & Responsibilities

• Represent the brand and communicate its values and philosophy in interactions with customers and team members.
• Generate sales and achieve line and sales targets through fragrance sales while following sales and operational policies.
• Maintain an accurate customer database to build relationships and create future sales opportunities.
• Promote the MUSE loyalty program, increase enrolment and acquire new customers.
• Understand the brand’s online offers and activities.
• Participate in brand events inside or outside the store and drive fragrance sales during events, promotions and launches.
• Support other stores and team members when required.
• Stay informed about current trends, products and competitors.
• Deliver exceptional service across physical and digital touchpoints, build rapport, share product knowledge and expert advice, and address customers’ needs, interests and preferences.
• Demonstrate the use and benefits of brands and products in line with retail policies.
• Use clienteling techniques and tools, including messaging and virtual shopping appointments, to build trusted one-to-one customer relationships and loyalty.
• Maintain operating standards by ensuring merchandising levels, replenishing stock and organizing displays according to the brand’s visual merchandising guidelines.
• Report stock shortages using the stock order form and ensure stock is received according to procedures.
• Prepare daily sales reports and track post-launch sales and store-level sell-out.
• Fulfil e-commerce orders from the store within established service-level agreements for time and quality.
• Use available technology, including the Clienteling app and OMS, to enhance the customer experience in and outside the store.
• Attend product and product knowledge training provided by the brand, the company through Chalhoub University, and Axonify to improve performance and skills.

Qualifications

• At least 2 years’ experience in the beauty industry.

Skills

Experience

At least 2 years’ experience in the beauty industry.

Benefits

Health care, child education contribution, remote and flexible working policies, employee discounts, learning and development opportunities, and exposure to different assignments and internal mobility.

Culture

Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.