Chalhoub Group Beauty Advisor

About Chalhoub Group

Founded in 1955 by Michel and Widad Chalhoub, Chalhoub Group has grown into a leading partner for luxury across the Middle East. Headquartered in Dubai, the family-owned group brings together international maisons and homegrown concepts across fashion, beauty and lifestyle, combining regional expertise with retail and distribution capabilities. As an employer, it offers career opportunities spanning client experience, brand management, merchandising, logistics and digital innovation. Its multicultural environment connects employees with the evolving expectations of luxury consumers, while its emphasis on learning, entrepreneurship and sustainability provides a distinctive setting for professionals seeking to shape the region’s luxury landscape.

Role & Responsibilities

• Represent the brand and communicate its values and philosophy in interactions with customers and team members.
• Drive makeup sales during events, promotions, and product launches.
• Monitor customer purchasing patterns and behaviour, using this information to build relationships and encourage future sales opportunities.
• Promote the brand’s online offerings and activities, including its website, app, and social media, when applicable; participate in achieving incentives.
• Stay informed about current trends, products, and competitors.
• Deliver an exceptional customer experience across physical and digital touchpoints by building rapport, sharing product knowledge and expert advice, and responding proactively to customers’ needs, interests, and preferences.
• Demonstrate the use and benefits of brands and makeup products, and advise customers on product ranges suited to their needs.
• Guide customers in makeup application and provide expert makeup knowledge and application.
• Build a strong client base and maintain personal client records.
• Maintain guest experience standards that foster loyalty.
• Generate sales and achieve line and sales targets using makeup knowledge; meet monthly makeup-session targets and follow sales and operational policies.
• Prepare daily sales reports and track post-launch sales and store-level sell-out.
• Maintain operating standards through merchandising, stock replenishment, and display organisation in line with brand visual merchandising guidelines.
• Report stock shortages using the stock order form and ensure stock is received according to procedures.
• Use available technology tools, including the Clienteling app, CRM, and OMS, to support the customer experience in and outside the store.
• Provide makeup demonstrations, recommend suitable makeup combinations, maintain counter cleanliness, replenish stock, support new launches and product promotions, and merchandise products.

Skills

Benefits

Healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.

Culture

Chalhoub Group combines its heritage as a family-owned business with the dynamism of the Middle East’s luxury sector, fostering a multicultural workplace rooted in collaboration and long-term relationships. Its culture emphasizes continuous learning, entrepreneurial initiative and excellence in customer experience, encouraging employees to develop their expertise while contributing to the evolution of luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.