Celine Team Manager

About Celine

Céline is a prestigious French luxury leather goods and couture house, renowned for its sophisticated, timeless collections and refined aesthetic vision. As part of the LVMH Moët Hennessy Louis Vuitton group, Céline maintains a commitment to artistic excellence and holistic brand vision, aspiring to become one of the world's most iconic luxury brands. The brand attracts agile, passionate professionals who thrive in highly creative and challenging environments.

Role & Responsibilities

• Manage team of Client Advisors through goal-setting, regular coaching, and performance reviews; develop staff capabilities and readiness for advancement
• Build a growth environment through daily coaching, weekly pulse checks, monthly reviews, and use of internal objectives platform (RISE)
• Oversee recruitment of team members meeting company standards; implement onboarding, training, and development programs for exceptional client service delivery
• Meet sales objectives set by Regional Director of Stores; lead and empower sales team to maximize commercial results through high-quality client engagement
• Develop and implement client relationship strategies, including appointment-based business models, consignments, and client base expansion initiatives
• Partner with Visual Manager to ensure compliance with visual merchandising standards and execute compelling store environments aligned with client profiles
• Maintain inventory accuracy and shrink targets; utilize POS systems effectively for inventory management and reporting
• Provide monthly quantitative and qualitative business reports to Corporate; maintain communication with corporate offices, mall management, repair facilities, and sister stores
• Ensure Voice of Client (VOC) and Mystery Shop Score standards are consistently met; resolve client service issues and empower associates with decision-making authority
• Adhere to company policies, implement disciplinary procedures as needed, and maintain compliance with labor and operational guidelines

Qualifications

• Minimum 5–6 years of retail experience with emphasis on store operations, management, or office administration, preferably in a luxury environment
• Business School degree, University degree, or equivalent professional experience
• Proficiency with POS systems and retail software applications
• Strong client book management experience preferred
• Ability to work flexible schedules including evenings, weekends, and holidays as business needs require

Skills

Experience

Minimum 5–6 years in retail operations, store management, or office administration within a luxury environment. Demonstrated track record of sales achievement, team leadership, and successful store operations management. Experience with client relationship management systems and luxury retail best practices strongly preferred.

Education

Bachelor's degree from a business school or university, or equivalent professional experience demonstrating retail management expertise.

Workplace

Culture

Céline cultivates an inclusive, respectful workplace that celebrates diversity and individual singularities. The brand commits to fostering an environment where all employees feel developed, heard, and valued, with equal opportunity extended to all applicants regardless of gender, disability, origin, background, religious beliefs, or sexual orientation. Professionals are encouraged to evolve within a highly creative and challenging setting that prioritizes artistic vision and commercial excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.