Celine Team Manager
About Celine
CELINE is a French leather‑goods and couture house recognised for refined elegance and contemporary design. As part of the LVMH group, the brand combines artisanal craftsmanship with global retail operations and seeks talent able to operate at the highest standards of luxury retail.
CELINE is hiring a Team Manager in New York (611 5th Ave) to lead the retail team, drive sales and elevate client experience.
Role & Responsibilities
- Lead and develop a team of Client Advisors through daily coaching, regular reviews and formal succession planning to ensure consistent KPI achievement.
- Drive store sales and client acquisition by establishing an appointment-based business, activating client books and coordinating local events and incentives.
- Ensure exceptional client service standards across the team, measured by Voice of Client (VOC) and Mystery Shop Scores; act as an escalation point for client issues.
- Manage day-to-day store operations including POS and inventory control, reporting, shrink prevention, and coordination with logistics, product and corporate teams.
- Oversee visual merchandising execution in partnership with the Visual Manager to maintain compelling in‑store environments aligned to brand standards.
- Recruit, onboard and train new hires; create and implement regular training programmes and deliver written follow-ups to Training and Store Management.
Qualifications
- Business school or university degree, or equivalent professional experience.
- Minimum of 6 years’ experience in a retail environment with responsibility for operations, store management or office administration; luxury retail experience strongly preferred.
- Proven people‑management experience including recruitment, coaching, performance management and succession planning.
- Demonstrable track record of meeting sales targets and managing KPIs.
- Flexible availability to work evenings, weekends and holidays as required by business needs.
Skills
Experience
At least 6 years of experience in retail with emphasis on operations or store management; prior experience in a luxury setting is highly desirable.
Education
Business school or university degree, or equivalent professional experience.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 90,000 to USD 115,000 per annum.
Benefits
Medical, dental and vision insurance; short‑ and long‑term disability; paid time off programmes; employee discount/perks; retirement plan with employer contribution.
Culture
CELINE fosters a creative, detail‑driven environment that prizes craftsmanship, design integrity and exceptional client service. As a brand within the LVMH family, it expects high standards, collaboration across global teams, and professional development for talent who thrive in a fast‑paced luxury context.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Celine, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Store Team Manager», «Client Services Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.