Celine Team Manager

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Manage, coach, and develop Client Advisors through goal setting and regular individual and team meetings.
• Build a growth-focused environment through daily coaching, weekly pulse checks, monthly reviews, and the RISE objectives platform.
• Ensure direct reports maintain a strategic, commercially focused mindset and consistently achieve KPIs.
• Contribute to succession planning by training and developing support personnel.
• Recruit candidates at all team levels in line with company standards.
• Supervise the team, implement company policies, and follow appropriate disciplinary procedures.
• Onboard new hires and train and develop the team to deliver exceptional client service, drive sales, and use systems and processes effectively.
• Identify individual and team training needs, deliver regular training, and submit written follow-up reports to the Training Manager and Store Manager.
• Use strong interpersonal skills when working with staff, peers, supervisors, and the New York and Paris corporate offices.
• Meet sales goals set by the Regional Director of Stores.
• Lead and empower the sales team to deliver high-quality client service and achieve sales results.
• Coordinate client relationship resources, including training tools and client books, to provide personalized client assistance.
• Manage floor supervision to improve sales results.
• Develop events and incentives to grow the client base, particularly in the local market.
• Maintain the highest degree of client service each day.
• Support management and the team in building repeat business and prospecting through an action-based culture; develop appointment-based business, consignments, and progressive client-base growth.
• Collaborate with the Store Manager and corporate partners to ensure the team pursues excellence in client service, measured through Voice of Client (VOC) and Mystery Shop scores.
• Assist sales associates with client service issues.
• Mentor and empower associates to make decisions in clients’ best interests, acting as a proactive problem solver.
• Use the POS system and its inventory management functions effectively; maintain full proficiency in current POS systems and ensure staff proficiency.
• Partner with logistics and product teams to ensure appropriate assortment.
• Prepare monthly qualitative and quantitative business reports as required by Corporate.
• Maintain effective communication with the corporate office, mall office, repair facility, and other stores.
• Coordinate follow-up and paperwork accurately and promptly.
• Meet inventory accuracy and shrink requirements.
• Undertake other assigned projects.

Qualifications

• At least 5 years of experience in a retail setting, with an emphasis on operations, store management, or office administration; luxury experience preferred.
• Computer literacy and ability to learn and use various software packages.
• Candidates with client books are strongly preferred.
• Desire to work in retail, with a focus on management.
• Passion for luxury products and appreciation for design.
• Action-oriented and results-driven.
• Proficiency in mediating and resolving issues or concerns.
• Strong oral and written communication skills.
• Customer-service orientation.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Skills

Experience

At least 5 years in a retail setting, with emphasis on operations, store management, or office administration; preferably in a luxury setting.

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.