Celine Team Manager

About %s

CELINE is a French leather-goods and couture house renowned for its refined, minimalist aesthetic and commitment to artisanal quality. As part of the LVMH group, CELINE combines a strong creative direction with global retail reach, offering employees a fast‑paced, design‑driven environment and access to international corporate support from Paris and New York.

Role & Responsibilities

• Lead, develop and coach a team of Client Advisors to achieve sales targets and deliver exemplary client service through daily coaching, weekly checks and monthly reviews using internal performance tools (RISE).
• Recruit, onboard and build succession plans for store personnel, ensuring staffing decisions align with company standards and long‑term commercial objectives.
• Drive sales performance by empowering the sales team, coordinating clienteling resources (client books, appointment business) and creating local events and incentives to expand the client base.
• Maintain exceptional client service standards; resolve client escalations, support associates in decision‑making and monitor Voice of Client (VOC) and Mystery Shop results.
• Oversee daily store operations including POS and inventory functions, shrink control, liaison with logistics and product teams, and timely completion of corporate reporting.
• Partner with Visual Merchandising to implement compelling in‑store environments aligned with brand standards and local market trends; review sales and take corrective merchandising actions.

Qualifications

• Minimum of 6 years' experience in a retail environment with emphasis on operations, store management or administration; luxury retail experience strongly preferred.
• Business school or university degree, or equivalent professional experience.
• Demonstrated leadership in recruiting, coaching and performance management with measurable KPI results.
• Proven clienteling capability; candidates with established client books are strongly preferred.
• Excellent oral and written communication skills and the ability to work a flexible schedule including evenings, weekends and holidays.
• Proficiency with POS systems and comfortable learning and using multiple software platforms.

Skills

Experience

Minimum six years of retail experience with a strong emphasis on operations and store management; prior exposure to luxury retail and experience managing sales teams and KPIs is preferred.

Education

Business school or university degree, or equivalent professional experience.

Workplace

Compensation

The base compensation for this position ranges from USD 90,000 to USD 105,000 per annum.

Benefits

Medical, dental and vision insurance; short‑ and long‑term disability; various paid time off programs; employee discount/perks; retirement plan with employer contribution.

Culture

CELINE fosters a highly creative, design‑led workplace that values authenticity, craftsmanship and commercial excellence. As part of the LVMH family, the brand offers a collaborative international culture with rigorous standards and opportunities to develop within a prestigious luxury network.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.