Celine Team Manager

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Manage a team of Client Advisors and develop staff through goal setting, individual meetings, and team coaching sessions
• Build a growth-oriented environment through daily coaching, weekly pulse checks, monthly reviews, and utilization of internal objectives platform (RISE)
• Ensure direct reports maintain a strategic, commercially-focused mindset with consistent KPI achievement
• Lead succession planning by training and developing support personnel to assume greater responsibilities
• Recruit candidates for all team levels meeting company standards and qualifications
• Supervise team and enforce company policies, including accurate implementation of disciplinary procedures
• Onboard new hires and train team to deliver exceptional client service and ensure proficiency with systems and processes
• Identify training needs and create, implement, and document regular training programs for submission to Training Manager and Store Manager
• Meet sales goals established by the Regional Director of Stores
• Lead and empower sales team to achieve maximum sales results through high-quality client service
• Coordinate client relationship resources including training tools and client books for personalized client assistance
• Manage floor supervision levels to optimize sales performance
• Develop events and incentives to expand local client base
• Maintain the highest standard of client service daily
• Support management and team in building repeat business and prospecting culture through action-based initiatives
• Collaborate with Store Manager and corporate partners to ensure team embodies excellence in client service as measured by Voice of Client and Mystery Shop Scores
• Assist sales associates with client service issues and empower them to make decisions in clients' best interests
• Maximize POS system and inventory management functions; ensure staff proficiency in current systems
• Partner with logistics and product teams to ensure appropriate merchandise assortment
• Provide monthly qualitative and quantitative business reports per corporate requirements
• Maintain effective communication with corporate office, mall office, repair facility, and other stores
• Coordinate follow-up and paperwork with accuracy and timeliness
• Meet inventory accuracy and shrink requirements
• Partner with Visual Manager on all visual merchandising standards
• Analyze metro client profile to inform appropriate business reactions to individual trends
• Support Visual Merchandising in planning, scheduling, and implementing innovative visual environments to enhance client shopping experience
• Review sales frequently and take corrective action to address deficiencies and capitalize on positive trends

Qualifications

• Business School degree, University degree, or equivalent professional experience
• Minimum 6 years of retail experience with emphasis on operations, store management, or office administration, preferably in a luxury setting
• Computer proficiency and ability to learn and utilize various software packages
• Client book experience strongly preferred
• Passion for luxury products with appreciation for design
• Desire to work in retail with focus on management

Skills

Experience

Minimum 6 years of retail experience with emphasis on operations, store management, or office administration, preferably in a luxury setting. Action-oriented and results-driven approach to retail management required.

Education

Business School degree, University degree, or equivalent professional experience.

Workplace

Compensation

The base compensation for this position ranges from USD 120,000 to USD 140,000 per annum.

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.