Celine Store Manager

About Celine

Founded in Paris in 1945 by Céline Vipiana, Celine is a storied French luxury house renowned for its modernist elegance, exacting craftsmanship, and quietly powerful vision of contemporary style. As part of LVMH, the Maison offers employees the opportunity to contribute to a global brand while remaining rooted in Parisian heritage, artisanal excellence, and creative discipline. Celine seeks individuals who combine cultural sensitivity, precision, and entrepreneurial spirit across design, merchandising, retail, operations, and corporate functions. The house fosters an environment where talent is expected to uphold exceptional standards, shape refined client experiences, and participate in the continuing evolution of a distinctive luxury identity.

Role & Responsibilities

• Manage the store, team, merchandise and customer service, achieving sales objectives and maintaining high operational and merchandising standards.
• Build a motivated team, develop employees and prepare associates for progression.
• Maintain an effective store organization across support functions and product categories, and communicate organizational changes.
• Recruit staff in partnership with Human Resources and the Regional Manager; provide structured onboarding and follow-up knowledge reviews; maintain a pool of potential candidates.
• Foster team spirit and collaboration; hold monthly one-to-one staff reviews; identify strengths and development areas through the Retail OMR process with Human Resources guidance; assess performance through the MPP process; and retain employees by developing their growth potential.
• Support sales associates with repairs, returns, defective merchandise and dissatisfied customers; coach the team to deliver the highest level of customer service.
• Use Retail Pro and its inventory management functions; work with the Buyer on OTB and ordering.
• Prepare monthly qualitative and quantitative business reports as required by the NY management team.
• Maintain positive working relationships with corporate and regional offices, the mail office, repair facility and other stores, ensuring accurate and timely follow-up and paperwork.
• Hold full store profit and loss responsibility, with particular attention to controllable expenses and the sales plan.
• Manage the Stock Associate to maintain appropriate SKU levels, dollar levels and model stocks using the current P.O.S. system; become fully trained in these systems and ensure staff proficiency.
• Meet cycle and physical inventory requirements set by NY management and implement corporate office directives.
• Adhere to and enforce grooming and styling standards, leading by example; oversee store cleanliness, maintenance, organization and tidiness across the sales area and back of house.
• Keep key documents, including work contracts and invoices, in the store; prepare staff schedules and ensure appropriate coverage; manage paid-holiday and absence planning and report accordingly.
• Empower sales staff to follow Céline customer-service principles and drive sales to meet or exceed budgets.
• Identify clienteling opportunities and help sales associates strengthen client relationships.
• Monitor store sales performance daily and sales associate performance monthly; set individual monthly objectives for each team member.
• Understand and explain store performance and sales mix by product category, including lines, functions and collections; organize product-support tools and ensure the team can access the information.
• Maintain merchandising standards set by the corporate visual department in partnership with the Visual Merchandiser.
• Supervise store personnel and implement company policies.
• Oversee payroll, submit timesheets on time using Kronos and verify employee hours.
• Identify and own store recruitment needs; recruit, assess and interview candidates, partnering with the Regional Manager and Human Resources as needed.
• Work effectively with staff, peers, supervisors, and the NY and Paris corporate offices.
• Manage personnel matters, including hiring and termination, with Regional Manager and Human Resources approval.
• Coach and develop employees across performance areas and lead the full MPP process.

Qualifications

• At least 5 years of store management experience; 7–10 years required, preferably in a luxury setting.
• Computer literate and able to learn and use various software packages.
• Foreign languages are a plus.

Skills

Experience

At least 5 years of store management experience; 7–10 years required, preferably in a luxury setting.

Compensation

The base compensation for this position ranges from CAD 120,000 to CAD 150,000 per annum.

Benefits

Medical, dental and vision coverage; short- and long-term disability; paid time off programs; employee discount and perks; retirement plan with employer contribution; bonus structure; holiday pay; and 401(k) with automatic employee contribution.

Culture

Celine cultivates a refined, exacting workplace where creativity, discipline, and a deep respect for Parisian elegance shape every decision. As an employer, it values craftsmanship, cultural awareness, and strong individual ownership, offering teams an environment that is both demanding and inspiring within the world of luxury fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.